Brand Ambassador – Pop Culture Retail & Sales

Pop Mart; Wes-Kaap; Vor Ort; ZAR 339.000 - 483.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Performance-based growth opportunities

Comprehensive onboarding and product培训

Career development and internal promo

Collaborative, inclusive, and creative

Ops to support store openings and pop-

Zusammenfassung

POP MART is seeking energetic, customer-focused Sales Associates to bring our world of collectible art toys to life in Scarborough Town. You will act as a brand ambassador, deliver exceptional service, and help drive store performance through product knowledge and storytelling.

You will create engaging in-store experiences, understand customer needs, and provide personalized recommendations while supporting merchandising, inventory, and a clean, welcoming environment.

Qualifikationen

• High school diploma or equivalent preferred.
• 1+ year of customer-facing retail experience preferred.
• Passion for delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Interest in collectibles, designer toys, art, anime, gaming, fashion, or pop culture is strongly preferred.
• Ability to multitask in a fast-paced retail environment.
• Comfortable learning new technology, point-of-sale systems, and operational processes.
• Ability to work independently while contributing to a collaborative team environment.
• Bilingual or multilingual abilities are a plus.
• Must be at least 18 years of age.

Aufgaben

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Share POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales by identifying customer needs, making personalized product recommendations, upselling complementary merchandise, and achieving individual and store sales goals.
• Process customer purchases, returns, exchanges, and loyalty transactions using the point-of-sale system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain exceptional store presentation by ensuring cleanliness, organization, and safety throughout the sales floor and backroom.
• Support inventory accuracy through cycle counts, stock replenishment, and operational best practices.
• Collaborate with teammates to achieve daily sales goals, operational objectives, and an outstanding customer experience.
• Cross-train to support POP MART Robo Shop replenishment and inventory processes as business needs require.
• Maintain compliance with company policies, cash handling procedures, and loss prevention standards.

Kenntnisse

Customer service

Sales

Communication

Merchandising

Team player

Ausbildung

High school diploma

Tools

POS system

Inventory system

Jobbeschreibung

POP MART is seeking energetic, customer-focused Sales Associates to bring our world of collectible art toys to life in Scarborough Town. You will act as a brand ambassador, deliver exceptional service, and help drive store performance through product knowledge and storytelling.

You will create engaging in-store experiences, understand customer needs, and provide personalized recommendations while supporting merchandising, inventory, and a clean, welcoming environment.