Designer Toy & Collectible Store Specialist

Pop Mart; Cape Town; On-site; ZAR 409,000 - 454,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based growth opportunities

Comprehensive onboarding and product培训

Career development and internal promo

Collaborative, inclusive, and creative

Opportunities to support new storeOpen

Part of world’s fastest-growing toy/…

Job summary

POP MART in Century City, CA is seeking energetic Sales Associates who are passionate about creating memorable shopping experiences. You will serve as a brand ambassador by delivering exceptional service, building genuine connections with customers, and helping drive store performance through product knowledge, storytelling, and sales excellence.

You will create an engaging in-store experience by understanding each customer's needs, introducing them to POP MART's world of collectible art toys,

Qualifications

• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
• Passion for delivering exceptional customer service and creating memorable experiences.
• Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Ability to build rapport quickly and confidently recommend products.
• Interest in collectibles, designer toys, art, anime, gaming, fashion, or pop culture is strongly preferred.
• Strong organizational skills with the ability to multitask in a fast-paced retail environment.

Responsibilities

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Become a brand ambassador by confidently sharing POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales by identifying customer needs, making personalized product recommendations, upselling, and achieving sales goals.
• Process purchases, returns, exchanges, and loyalty transactions using the POS system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain store presentation, cleanliness, organization, and safety on the sales floor and in backrooms.
• Support inventory accuracy through cycle counts, stock replenishment, and best practices.
• Collaborate with teammates to achieve daily sales goals and an outstanding customer experience.
• Cross-train to support POP MART Robo Shop replenishment and inventory processes as needed.
• Maintain compliance with company policies, cash handling procedures, and loss prevention standards.

Skills

Customer service

Communication skills

Sales ability

Teamwork

Multilingual

Education

High school diploma or equivalent

Job description

POP MART in Century City, CA is seeking energetic Sales Associates who are passionate about creating memorable shopping experiences. You will serve as a brand ambassador by delivering exceptional service, building genuine connections with customers, and helping drive store performance through product knowledge, storytelling, and sales excellence.

You will create an engaging in-store experience by understanding each customer's needs, introducing them to POP MART's world of collectible art toys,