Restaurant Ops Leader — Service Excellence & Events

Istaff (Pty) Ltd; Stellenbosch; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Istaff (Pty) Ltd is seeking a Restaurant Ops Leader Service Excellence to oversee daily restaurant operations, guest service, and the bar, events and other F&B areas in Stellenbosch. You will lead, motivate and develop the restaurant team while driving service standards.

With 5+ years in F&B and 3+ years in management, you bring strong financial acumen, administrative knowledge and hands-on, guest-focused leadership.

Qualifications

• Matric / Grade 12 essential.
• 5+ years F&B experience, with 3+ years in management.
• Strong restaurant financial and administrative knowledge.
• Passionate and knowledgeable about wine.
• Proven team leadership and development skills.
• Excellent communication and organisational abilities.
• Hands-on, energetic and guest-focused.
• Comfortable working weekends, public holidays and flexible hours.

Responsibilities

• Lead, motivate and develop the restaurant team.
• Oversee daily restaurant operations and guest service.
• Drive service excellence across restaurant, bar, events and other F&B areas.
• Manage stock, costs, revenue, cash-ups and operational budgets.
• Plan and execute functions, events and special occasions.
• Ensure quality, hygiene, compliance and service standards.
• Coach staff and manage performance and employee relations.

Skills

Leadership

Communication

Guest service

Financial acumen

Team development

Organizational skills

Weekend work

Education

Matric / Grade 12

Hospitality Management qualification

Job description

• What Restaurant Ops Leader Service Excellence ...

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• 5+ years F&B experience, with 3+ years in management
• Hospitality Management qualification advantageous
• Strong restaurant financial and administrative knowledge
• Passionate and knowledgeable about wine
• Proven team leadership and development skills
• Excellent communication and organisational abilities
• Hands-on, energetic and guest-focused
• Comfortable working weekends, public holidays and flexible hours

• Matric / Grade 12 essential
• 5+ years F&B experience, with 3+ years in management
• Hospitality Management qualification advantageous
• Strong restaurant financial and administrative knowledge
• Passionate and knowledgeable about wine
• Proven team leadership and development skills
• Excellent communication and organisational abilities
• Hands-on, energetic and guest-focused
• Comfortable working weekends, public holidays and flexible hours

• Lead, motivate and develop the restaurant team
• Oversee daily restaurant operations and guest service
• Drive service excellence across restaurant, bar, events and other F&B areas
• Manage stock, costs, revenue, cash-ups and operational budgets
• Plan and execute functions, events and special occasions
• Ensure quality, hygiene, compliance and service standards
• Coach staff and manage performance and employee relations

Minimum Requirements

• Matric / Grade 12 essential
• 5+ years F&B experience, with 3+ years in management
• Hospitality Management qualification advantageous
• Strong restaurant financial and administrative knowledge
• Passionate and knowledgeable about wine
• Proven team leadership and development skills
• Excellent communication and organisational abilities
• Hands‑on, energetic and guest‑focused
• Comfortable working weekends, public holidays and flexible hours

Duties and Responsibilities:

• Lead, motivate and develop the restaurant team
• Oversee daily restaurant operations and guest service
• Drive service excellence across restaurant, bar, events and other F&B areas
• Manage stock, costs, revenue, cash‑ups and operational budgets
• Plan and execute functions, events and special occasions
• Ensure quality, hygiene, compliance and service standards
• Coach staff and manage performance and employee relations

Join Our Team at TradeOn!

Contract Type: Permanent

Application Close: 30 September 2026

Overall Purpose of the Position:

The purpose ... (content continues)...