Fine-Dining Restaurant Manager | Lead Service & Guest Experience

redember-recruitment; Franschhoek; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Red Ember Recruitment is assisting our client in Franschhoek, Western Cape to find a Restaurant Manager to lead the Food and Beverage service and supervise the restaurant team to meet annual plans.

The ideal candidate has 3 years supervisory experience in fine dining or 5-star hospitality, is proficient with restaurant POS systems, and can maintain high standards of service under pressure.

Qualifications

• 3 years experience in a supervisory role within a fine dining or 5-star hospitality environment.
• Proficiency in using restaurant POS systems.
• Excellent knowledge of food and beverage service standards.
• Matric Certificate.
• Wine certificate course would be beneficial.
• Attention to detail.
• Problem solving abilities.
• Ability to work under pressure and good time management.
• Preference will be given to candidates from Franschhoek and neighboring areas.

Responsibilities

• Review the day sheet at the beginning of each shift and brief servers on guest movements, special occasions, and dietary requirements.
• Ensure that opening and closing procedures are followed precisely, and daily shift procedures are completed.
• Prepare and supervise the mise-en-place for each meal period including preparations for room service orders.
• Greet and assist guests according to Client standards.
• Manage table allocations efficiently, ensuring guest satisfaction and equitable distribution between restaurant stations.
• Coordinate with the Head Chef/Hotel Manager/Group Operations Manager to ensure the wine list and menu are up to date and communicate about daily operations and guest feedback.
• Attend necessary meetings and training courses.
• Monitor the performance of the restaurant team members, ensuring compliance with standards and protocols.
• Continuously assess and support staff development, identifying areas for improvement and training.
• Together with Human Resources, conduct disciplinary discussions with underperforming Restaurant team members where retraining and coaching have failed to bring about the desired results.
• Taking charge of stock count procedures and ensuring this is submitted to the stores department in a timely manner.
• Monitor staff punctuality and absenteeism and keep PRP/ ESS systems up to date.
• Ensure shifts are adequately staffed, facilitating shift scheduling when necessary.
• Be proficient in the Restaurant POS system, responsible for end-of-day procedures, guest settlements, voids, discounts, corrections, cash-up's and adjustments.
• Report back on monthly expenditure budget during MIS meetings and handle any queries from Finance Department based on revenue / expense results.
• Assist in brainstorming new ideas, concepts, and themes for seasonal menus, events, and special occasions.
• Do pre- and post-inspections of all conference venues, private dinners, braai's and picnic set-ups.
• Co-ordinate arrangements for groups with the relevant parties and ensure internal function sheets are prepared and distributed accordingly.
• Report and rectify all potential and real hazards immediately.

Skills

Supervisory experience

Guest service

Attention to detail

Time management

Problem solving

Ability to work under pressure

Education

Matric Certificate

Tools

POS Systems

Job description

Red Ember Recruitment is assisting our client in Franschhoek, Western Cape to find a Restaurant Manager to lead the Food and Beverage service and supervise the restaurant team to meet annual plans.

The ideal candidate has 3 years supervisory experience in fine dining or 5-star hospitality, is proficient with restaurant POS systems, and can maintain high standards of service under pressure.