Director: Residential Services

University of the Western Cape; Bellville; On-site; ZAR 1,200,000 - 1,600,000; Full time

Job summary

University of the Western Cape seeks a Director of Residential Services to provide strategic leadership and operational oversight across all residence functions. The role drives student satisfaction, retention, and wellbeing while ensuring compliant, cost-effective housing operations.

The successful candidate will lead implementation of talent management, budget oversight, and partnerships with campus stakeholders to expand housing opportunities and maintain a high-quality living-learning

Qualifications

• Minimum 10 years’ managerial experience in student residential accommodation or a related environment.
• Experience in higher education or a multi-campus environment.
• Knowledge of South African legislation governing student housing, health and safety.
• Additional training or certification in property, facilities, or project management.

Responsibilities

• Provide strategic leadership and operational oversight of all residence functions.
• Implement integrated talent management framework including performance development.
• Oversee allocation, occupancy, and maintenance of student residences.
• Ensure compliance with health, safety, environmental, and regulatory standards.
• Engage with internal and external stakeholders to expand student housing opportunities.

Skills

Strategic Leadership

Digital Acumen

Student-Centred Approach

Risk & Compliance Management

Communication

Coaching & Mentoring

Job description

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Title of Position

Director: Residential Services

Post Number

4089

Faculty/Department

University of the Western Cape -> Deputy Vice-Chancellor: Student Development & Support -> Residential Services

Type of Position

Permanent - Full Time

Length of Contract Period

Location

Closing Date

23/10/2026

Role Clarification & Key Performance Areas

Development and Support (SDS), Residential Services plays a pivotal role in creating a holistic and enabling environment where students can thrive academically, socially, and personally. Residential Services is committed to fostering a value-driven, student-centred culture that enhances the living-learning experience for all residents. The department oversees the strategic and operational management of three key sections, namely, Student Housing, Administration & Placement, and Reslife.

Key Responsibilities

Reporting to the Deputy Vice Chancellor: Student Development and Support, the Director: Residential Services will provide strategic leadership and operational oversight of all residence-related functions across the University. The successful candidate will be expected to implement the integrated talent management framework, including the performance development processes, and the responsibilities listed below:

1. Strategic Leadership

• Develop and implement a comprehensive residence management and student accommodation strategy aligned with UWC’s mission and strategic goals.
• Establish and maintain policies, standards, and systems for effective residence management.
• Drive programmes that enhance student satisfaction, retention, and overall success.
• Implementthe integrated talent management framework, including performance development and culture within the department.

2. Residence and Operational Management

• Oversee the allocation, occupancy, and maintenance of student residences.
• Ensure compliance with health, safety, environmental, and regulatory standards.
• Manage residence applications, fee collection, and student accommodation records efficiently.

3. Student Development and Support

• Promote a supportive and inclusive residential environment that facilitates academic and personal growth.
• Collaborate with student support services to deliver residence life programmes and wellness initiatives.
• Uphold a fair and consistent residence code of conduct and disciplinary framework.

4. Infrastructure and Facilities Management

• Partner with Infrastructure Development and other stakeholders on renovations, upgrades, and new residence projects.
• Facilitatepreventative maintenance programmes and utilities management to ensure operational efficiency and sustainability.
• Develop, implement, and monitor the departmental budget.
• Ensure sound financial management, accountability, and cost-effectiveness in residence operations.
• Identify and pursue revenue-generating opportunities.

6. Risk Management and Compliance

• Implement risk mitigation strategies, including safety, emergency preparedness, and facility integrity.
• Ensure compliance with all relevant legal, regulatory, and institutional requirements.

7. Stakeholder Engagement

• Strengthen partnerships with students, parents, internal departments, and external service providers.
• Engage with private accommodation providers to expand student housing opportunities.
• Represent the University and department on relevant committees and forums.
  
• A minimum of 10years’ experience at a managerial level in student residential accommodation, residence administration, or arelated environment.
• Experience in higher education or a multi-campus environment.
• Knowledge of South African legislation governing student housing, health, and safety.
• Additional training or certification in property, facilities, or project management.
• Strategic Leadership.
• Digital Acumen
• Student-Centred Approach
• Risk and Compliance Management
• Communication
• Coaching and Mentoring
• Change facilitation