Reservationist

SmartRecruiters, Inc.; Umhlanga Rocks; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Global hotel benefits

Exclusive hotel rates

Local country perks

Job summary

Radisson Hotel Group is seeking a Reservationist to drive strategic initiatives within the Reservations Department, supporting business expansion and cultural evolution to enhance guest experiences. The role requires proactive, analytical thinking and a passion for hospitality, with strong collaboration across functions and partners.

You will ensure smooth reservations operations, maximize guest satisfaction, and lead a team towards growth and cost efficiency while aligning with company policies

Qualifications

• Proven experience in a reservations position, ideally within a hotel environment.
• Ability to adapt to changing service environments.
• Strong leadership and team-management abilities.
• Commitment to exceptional guest service.
• Excellent communication and collaborative skills.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Ensure the smooth running of the reservations department and guest journey.
• Maximize guest satisfaction with proactive enquiry handling and problem resolution.
• Develop and implement strategies to meet reservations targets and metrics.
• Lead and develop the reservations team to achieve growth and performance.
• Manage departmental budget and monitor costs and inventory.
• Build relationships with internal and external partners for timely communications.
• Review performance and recommend actions to improve financial outcomes.
• Ensure compliance with applicable regulations and audit requirements.

Skills

Reservations experience

Hotel environment

Adaptability

Leadership

Guest service orientation

Problem solving

Communication skills

Team collaboration

MS Excel

Job description

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

The Reservationist will be responsible for the strategic initiatives of the Reservations Department tied to business expansion, growth, and the necessary cultural evolution to support both. The function should be supportive, proactive, analytical and entrepreneurial; creating memorable moments for our guests and fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.

Ensure the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.

Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.

Develops and implements strategies where key reservations metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.

Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting promoting the company culture and values.

Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained

Build and maintain effective working relationships with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.

Review and scrutinize the performance of the business, providing recommendations that will drive financial performance, including working with internal and external partners on adhoc projects.

Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Qualifications

• Proven experience in a reservations position, ideally within a hotel environment
• Ability to adapt to changing service environments
• Good leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Ability to work collaboratively across functions and cultures
• Skilled with Microsoft Office software, especially in Excel
• An open, positive and communicative personality

Ability to handle multiple challenging priorities and assignments

Additional Information

• Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
• Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development - helping you reach your full potential.
• Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
• Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference - in hospitality, your community and beyond.
• Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
• Join us in shaping the future of hospitality! If you're ready to bring your talent, energy, and passion, we'd love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.