Reservationist

Bright Search Recruitment (Pty) Ltd; Pongola; On-site; ZAR 167,000 - 257,000; Full time

Job summary

Bright Search Recruitment (Pty) Ltd is seeking a reservations/front office administrator with hospitality experience in KwaZulu-Natal. The role requires 23+ years in reservations, fluency in English and French, and strong administrative skills to manage bookings and guest communications.

Proficiency with Opera and Microsoft Office is essential, along with excellent customer service, attention to detail, and the ability to work shifts including weekends and public holidays if required.

Qualifications

• Matric/Grade 12 certificate required.
• 23+ years experience in reservations or front office administration.
• Hospitality, lodge or hotel experience essential.
• Fluent in English and French.
• Experience with reservation systems and booking platforms.

Skills

Customer service

Communication skills

Time management

Organisational skills

Multitasking

Telephone etiquette

Attention to detail

Education

Grade 12 / Matric certificate

Tools

Opera

Microsoft Office

Job description

Minimum Requirements

• Grade 12 / Matric certificate
• Minimum 23 years experience in reservations or front office administration
• Previous hospitality, lodge, or hotel experience essential
• Must be fluent in both English and French
• Experience working on reservation systems and booking platforms
• Minimum of 2 years' working on Opera
• Computer literate in Microsoft Office
• Excellent communication and customer service skills
• Strong organisational and administrative abilities
• Ability to multitask and work under pressure
• Excellent telephone and email etiquette
• Attention to detail and accuracy
• Ability to work shifts, weekends, and public holidays if required

Key Competencies

• Strong customer service orientation
• Professional communication skills
• Time management and organisation
• Problem-solving abilities
• Attention to detail
• Ability to work independently and within a team
• Sales and upselling skills advantageous
• Ability to handle confidential information professionally