Remote Tour Guide Coordinator

Placements24; Noord-Kaap; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Remote work

Performance incentives

Global network access

Professional development

Job summary

Placements24 is seeking a Remote Tour Guide Coordinator to recruit, train, and schedule a distributed network of tour guides across diverse destinations. You will support guides, ensure safety and quality, and optimize tours for client satisfaction from a fully remote setup.

The role requires strong recruitment, training, scheduling, and communication skills, with experience in tour operations and digital collaboration tools. A proactive, travel-enthusiast mindset is essential.

Qualifications

• Experience in tour operations or tour guide management.
• Proven ability to recruit, onboard, and train guides.
• Strong scheduling and workflow coordination skills.
• Excellent communication for remote teams and partners.
• Proficient with scheduling software and online collaboration tools.

Responsibilities

• Recruit, vet, and onboard new tour guides.
• Develop and deliver training programs for guides.
• Schedule guides for various tours and manage availability.
• Serve as primary contact for guides and provide support.
• Monitor performance and gather feedback to ensure quality.
• Assist in developing engaging tour content.

Skills

Recruitment

Training

Scheduling

Remote team management

Communication

Tools

Scheduling software

Online collaboration tools

Job description

About the Role

Our client is seeking a highly organized and communicative Remote Tour Guide Coordinator to manage their network of tour guides. This role involves recruiting, training, scheduling, and supporting guides who deliver exceptional experiences to clients. Operating entirely remotely, you will utilize digital platforms for all communication and coordination tasks, ensuring guides are well-prepared and tours run smoothly. This position requires a strong understanding of the tourism industry, excellent interpersonal skills, and the ability to manage a distributed team effectively, contributing to memorable client journeys.

Key Responsibilities

• Recruit, vet, and onboard new tour guides based on company standards and client needs.
• Develop and deliver training programs for tour guides, covering safety, customer service, and local knowledge.
• Schedule tour guides for various tours and excursions, managing availability and ensuring optimal coverage.
• Serve as the primary point of contact for tour guides, providing support and addressing any issues that arise.
• Monitor guide performance and collect feedback to ensure consistent quality of service.
• Assist in developing tour content and ensuring its accuracy and engagement.

Requirements

• Previous experience in tour operations, guide management, or a related role in the tourism sector.
• Excellent understanding of tour operations and the role of tour guides.
• Strong recruitment, training, and scheduling skills.
• Exceptional communication and interpersonal abilities for remote team management.
• Proficiency in scheduling software and online collaboration tools.
• A passion for travel and delivering outstanding customer experiences.

Benefits

• Competitive salary with performance-based incentives.
• Fully remote position, offering flexibility and autonomy.
• Opportunities to interact with a global network of guides and travelers.
• Professional development in operations and team management.
• Be part of a growing company that values quality and customer satisfaction.