Remote Tier 2 Technical Support Specialist

Placements24; Mossel Bay; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

Placements24 is seeking a skilled Remote Customer Support Agent for Tier 2 to join a globally distributed team. You will handle escalated customer issues requiring in-depth technical knowledge and strong problem-solving skills, working entirely remotely from anywhere.

The role emphasizes proactive communication, thorough documentation, and collaboration with internal technical teams to ensure timely resolutions, contributing to customer satisfaction and retention in a remote-first environment.

Job description

Placements24 is seeking a skilled Remote Customer Support Agent for Tier 2 to join a globally distributed team. You will handle escalated customer issues requiring in-depth technical knowledge and strong problem-solving skills, working entirely remotely from anywhere.

The role emphasizes proactive communication, thorough documentation, and collaboration with internal technical teams to ensure timely resolutions, contributing to customer satisfaction and retention in a remote-first environment.