Remote Customer Support Agent - Tier 2

Placements24; Mossel Bay; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

Placements24 is seeking a skilled Remote Customer Support Agent for Tier 2 to join a globally distributed team. You will handle escalated customer issues requiring in-depth technical knowledge and strong problem-solving skills, working entirely remotely from anywhere.

The role emphasizes proactive communication, thorough documentation, and collaboration with internal technical teams to ensure timely resolutions, contributing to customer satisfaction and retention in a remote-first environment.

Job description

About the Role

Our client is actively seeking a skilled and experienced Remote Customer Support Agent for Tier 2 support, to join their globally distributed team. This fully remote position offers the ultimate flexibility, allowing you to work from anywhere. You will be responsible for handling escalated customer issues that require in-depth technical knowledge and problem-solving expertise. This role demands a proactive approach, excellent communication skills, and the ability to manage complex queries efficiently. You will be a key liaison between our customers and our internal technical teams, ensuring timely and effective resolutions. The ideal candidate is a self-starter, highly organized, and committed to delivering outstanding support, contributing significantly to customer retention and satisfaction in a remote-first environment. This role is essential in maintaining our client's reputation for reliable and responsive customer service.