Remote Senior Microflex Product Support Specialist

Live Nation Entertainment Inc; Cape Town; On-site; ZAR 650,000 - 1,100,000; Full time

Job summary

Ticketmaster, part of Live Nation Entertainment, is seeking a Senior Product Solutions Specialist for Microflex App Support. You will oversee and provide on-call support for the Microflex ticketing platform, triaging issues and coordinating with engineering to deliver long‑term fixes.

You will engage with global teams, provide advanced training, and drive improvements across multiple products. Travel to international markets may be required; passport is a plus.

Qualifications

• Minimum of 2 years in software product support in a remote environment.
• Prior Ticketmaster or ticketing experience required.
• Advanced knowledge of web tech: SQL, HTML, XML or a programming language.
• Excellent communication skills.
• Attention to detail and problem-solving ability.
• Proficient in Microsoft Office.
• Experience with Incident and change management, ITIL.
• Mentoring skills and ownership mentality.

Responsibilities

• Acquire a detailed knowledge of the Ticketmaster ticketing platforms.
• Respond to international requests for support or information on functionalities.
• Prioritize support requests and apply defined processes to maximize service levels.
• Test problems and manage the bug process.
• Work with Tier 2 and 3 support to resolve escalated issues quickly.
• Take ownership of reported issues and coordinate with relevant groups.
• Provide advanced training on the ticketing system and related services.
• Support business continuity and communicate progress to the business.
• Promote the department and ensure it remains at the forefront of the business.

Skills

SQL

HTML

XML

ITIL

Mentoring

Communication

Problem solving

Time management

Education

BA/BS degree in computer science or related field

Tools

Jira

Salesforce

PowerShell

Splunk

Kibana

Zabbix

Databases (MSSQL/MySQL)

Job description

Ticketmaster, part of Live Nation Entertainment, is seeking a Senior Product Solutions Specialist for Microflex App Support. You will oversee and provide on-call support for the Microflex ticketing platform, triaging issues and coordinating with engineering to deliver long‑term fixes.

You will engage with global teams, provide advanced training, and drive improvements across multiple products. Travel to international markets may be required; passport is a plus.