Remote Senior Beauty Advisor & E-Commerce Specialist

Placements24; Sandton; Hybrid; ZAR 420,000 - 700,000; Full time

Benefits offered by this job

Fully remote work arrangement

Performance-based bonuses

Professional development opportunities

Employee discounts on beauty products

Job summary

Placements24 is seeking a remote Senior Beauty Advisor & E-Commerce Specialist to enhance online presence and customer engagement. You will provide expert beauty guidance through digital channels and manage inquiries while contributing to e-commerce strategy from a SA base near Sandton.

You should have a strong beauty product knowledge, proven remote communication skills, and a passion for delivering exceptional online experiences.

Qualifications

• Proven experience as a Beauty Advisor, Makeup Artist, or Skincare Specialist.
• Experience in e-commerce, online retail, or digital customer service.
• Excellent written and verbal communication for virtual interaction.

Responsibilities

• Provide personalized beauty consultations and product recommendations online.
• Respond promptly to customer inquiries via chat, email, and video calls.
• Assist in developing and executing e-commerce strategies to drive online sales.
• Create engaging content for product pages and social media.
• Analyze sales data and feedback to identify trends and improve experiences.
• Collaborate with marketing and product teams for a cohesive brand online.

Skills

Beauty expertise

Customer service

Communication

Time management

E-commerce understanding

Tools

CRM software

E-commerce platforms

Digital communication tools

Job description

About the Role

Our client is seeking a highly experienced Remote Senior Beauty Advisor & E-Commerce Specialist to enhance their online presence and customer engagement. This fully remote position involves providing expert beauty advice through digital channels, managing online customer inquiries, and contributing to the strategy and execution of e-commerce initiatives. You will leverage your deep knowledge of beauty products, trends, and online retail to guide customers, drive sales, and improve the overall online customer journey. The ideal candidate is a self-starter, possesses excellent communication skills for virtual interaction, and has a strong understanding of the digital beauty landscape, supporting operations from their location near Sandton .

Key Responsibilities

• Provide personalized beauty consultations and product recommendations to online customers via chat, email, and video calls.
• Respond promptly and professionally to customer inquiries regarding products, orders, and beauty advice.
• Assist in developing and implementing e-commerce strategies to drive online sales and customer acquisition.
• Create engaging content, such as product reviews, tutorials, and beauty tips, for the company's website and social media platforms.
• Analyze online sales data and customer feedback to identify trends and areas for improvement.
• Collaborate with marketing and product teams to ensure a cohesive online brand experience.

Requirements

• Proven experience as a Beauty Advisor, Makeup Artist, or Skincare Specialist, with a strong understanding of beauty products and trends.
• Demonstrated experience in e-commerce, online retail, or digital customer service.
• Excellent written and verbal communication skills, with the ability to convey complex beauty information clearly.
• Proficiency with e-commerce platforms, CRM software, and digital communication tools.
• Ability to work independently, manage multiple tasks, and meet deadlines in a remote setting.
• A passion for beauty and a commitment to delivering exceptional online customer experiences.

Benefits

• Competitive annual salary with performance-based bonuses.
• Fully remote work arrangement offering flexibility and work-life balance.
• Opportunities for professional development in e-commerce and digital marketing.
• A dynamic and innovative work environment within a growing online beauty brand.
• Employee discounts on a wide range of beauty products.