Online Beauty Product Specialist

Placements24; Benoni; Ibrido; ZAR 180.000 - 300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Competitive salary

Employee discounts

Training & advancement

Positive work environment

Descrizione del lavoro

Placements24 is seeking an enthusiastic Online Beauty Product Specialist in Benoni on a hybrid schedule to support customers with our beauty and wellness range. You will be the go-to resource for product information, recommendations, and troubleshooting, bridging customers with our catalog through remote and in-office interactions.

You'll stay current on product launches and ingredients, collaborating with marketing and sales to turn insights into better service and sales growth.

Competenze

• Experience in a retail or customer service role within beauty or wellness.
• Extensive knowledge of beauty and skincare products, ingredients, and applications.
• Excellent verbal and written communication skills.
• Comfortable using online communication tools and e-commerce platforms.
• Ability to work effectively in both remote and office environments.

Mansioni

• Provide detailed product information and personalized recommendations to online customers.
• Assist customers with product selection based on needs and concerns.
• Troubleshoot customer issues related to product usage or online ordering.
• Stay up-to-date on new product launches, ingredients, and industry trends.
• Collaborate with marketing and sales teams to gather feedback and insights.

Conoscenze

Product knowledge

Customer service

Communication

Skincare expertise

Descrizione del lavoro

About the Role

Our client is searching for an enthusiastic and knowledgeable Online Beauty Product Specialist to join their team in Benoni , working a hybrid schedule. This role is integral to assisting customers in navigating and understanding our client's extensive range of beauty and wellness products. You will serve as a primary resource for product information, recommendations, and troubleshooting, bridging the gap between customers and the product catalog through both remote and in-office interactions. This position offers a great chance to deepen your expertise in the beauty industry, enhance customer satisfaction through informed guidance, and contribute to a thriving e-commerce platform, supporting sales growth through exceptional product knowledge and service.

Key Responsibilities

• Provide detailed product information and personalized recommendations to online customers.
• Assist customers with product selection based on their needs, preferences, and concerns.
• Troubleshoot customer issues related to product usage or online ordering.
• Stay up-to-date on new product launches, ingredients, and industry trends.
• Collaborate with marketing and sales teams to gather customer feedback and insights.

Requirements

• Previous experience in a retail or customer service role within the beauty or wellness industry.
• Extensive knowledge of beauty and skincare products, ingredients, and applications.
• Excellent verbal and written communication skills.
• Comfortable using online communication tools and e-commerce platforms.
• Ability to work effectively in both a remote and office environment.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Hybrid work model offering flexibility and in-person collaboration.
• Generous employee discounts on all beauty and wellness products.
• Opportunities for training and career advancement within the company.
• A positive and dynamic work environment focused on customer success.