Remote Senior Beauty Advisor

Placements24; Benoni; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Remote-first position

Performance-based incentives

Comprehensive training

Employee discounts on beauty products

Job summary

Placements24 is seeking a highly experienced Remote Senior Beauty Advisor to lead a virtual customer engagement team. Provide expert advice on skincare, cosmetics, and makeup application to clients nationwide from a remote location.

You will mentor junior advisors, contribute to product training, and ensure superior customer satisfaction through personalized virtual consultations, staying current with beauty trends to drive sales for a leading brand.

Qualifications

• 6+ years in beauty industry including advising/retail.
• Extensive knowledge of skincare, cosmetics and application techniques.
• Proven leadership or mentoring experience.
• Excellent communication, presentation and client relationship skills.

Responsibilities

• Lead in-depth virtual consultations with clients and provide expert advice on skincare, makeup and routines.
• Provide personalized product recommendations based on client needs.
• Mentor and train a team of remote beauty advisors to ensure consistent service and knowledge.
• Develop and deliver engaging online content such as tutorials and Q&A sessions.
• Handle escalated inquiries and resolve complex client issues effectively.
• Stay current with beauty trends and new product launches.

Skills

Beauty industry experience

Leadership/mentoring

Excellent communication

CRM proficiency

Virtual consultations

Product knowledge: skincare & makeup

Tools

CRM systems

Job description

About the Role

Our client is seeking a highly experienced and knowledgeable Remote Senior Beauty Advisor to lead their virtual customer engagement team. This critical role involves providing expert advice on beauty products, skincare, and makeup application to clients nationwide, all from a remote location. You will mentor junior advisors, contribute to product training, and ensure the highest level of customer satisfaction through personalized virtual consultations. Your deep understanding of the beauty industry, coupled with exceptional communication skills, will be essential in building client loyalty and driving sales. This is a premier opportunity for a seasoned beauty professional looking to take on a leadership role in the thriving e-commerce beauty and wellness sector.

Key Responsibilities

• Conduct in-depth virtual consultations with clients, offering expert advice on skincare, makeup, and beauty routines.
• Provide personalized product recommendations based on individual client needs and preferences.
• Mentor and train a team of remote beauty advisors, ensuring consistent service quality and product knowledge.
• Develop and deliver engaging online content, such as tutorials and Q&A sessions.
• Handle escalated customer inquiries and resolve complex client issues effectively.
• Stay current with beauty trends, new product launches, and competitor activities.

Requirements

• Minimum of 6 years of experience in the beauty industry, with a strong background in beauty advising or retail.
• Extensive knowledge of skincare, cosmetics, and application techniques.
• Proven leadership or mentoring experience is highly desirable.
• Excellent communication, presentation, and client relationship management skills.
• Proficiency in using virtual communication tools and CRM systems.
• Ability to work independently and collaboratively in a remote-first environment.

Benefits

• Excellent base salary with significant performance-based incentives and bonuses.
• The flexibility and convenience of a fully remote position.
• Comprehensive training programs and continuous professional development opportunities.
• Generous employee discounts on a wide range of beauty products.
• Opportunity to lead and shape the remote customer experience for a leading beauty brand .