Remote Senior Beauty Advisor

Placements24; Gauteng; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive monthly salary

WFH with equipment provided

Employee discount on beauty products

Online training in beauty trends

Collaborative virtual team environment

Job summary

Placements24 is seeking a Senior Beauty Advisor to join their remote-first team. You will deliver online beauty guidance, recommend products, and support customers through live chat, email, and video consultations, helping clients nationwide.

The role emphasizes skincare, makeup, and haircare expertise, outstanding online communication, and the ability to work independently in a flexible, home-based setting.

Qualifications

• Minimum 4 years of experience in beauty retail or skincare consultation.
• Expertise across skincare, makeup, and haircare.
• Excellent written and verbal communication for online interactions.
• Proficiency with digital communication tools and CRM systems.
• Remote work readiness with self-motivation and time management.

Responsibilities

• Provide expert beauty consultations and personalized product recommendations via live chat, email, and video.
• Assist customers with skincare, makeup, and haircare inquiries.
• Troubleshoot and resolve customer issues efficiently.
• Stay informed on new product launches and beauty trends.
• Develop online content such as FAQs, tutorials, and product guides.
• Collaborate with ecommerce team to enhance online customer experience.

Skills

Beauty industry experience

Skincare expertise

Makeup artistry

Online customer service

CRM software

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and experienced Senior Beauty Advisor to join their thriving, remote-first team. This position is central to delivering exceptional online customer service and expert beauty advice to clients nationwide, without the need for physical presence. You will be responsible for guiding customers through product selection, providing personalized recommendations, and resolving inquiries via digital channels. This role offers a fantastic opportunity to leverage your extensive beauty knowledge and communication skills in a flexible, work-from-home environment, contributing significantly to customer engagement and satisfaction.

Key Responsibilities

• Provide expert beauty consultations and personalized product recommendations via live chat, email, and video calls.
• Assist customers with complex inquiries regarding skincare, makeup, and haircare products and routines.
• Troubleshoot and resolve customer issues efficiently and effectively, ensuring a positive resolution.
• Stay abreast of new product launches, beauty trends, and industry advancements to provide informed advice.
• Contribute to the development of online content, such as FAQs, tutorials, and product guides.
• Collaborate with the e-commerce team to enhance the online customer experience.

Requirements

• Minimum of 4 years of experience in beauty retail, makeup artistry, or skincare consultation.
• Demonstrated expertise across various beauty categories (skincare, makeup, haircare).
• Exceptional communication skills, both written and verbal, for online interactions.
• Proficiency with digital communication tools and CRM systems.
• A passion for beauty and a genuine desire to help customers achieve their beauty goals.
• Self-motivated, organized, and able to manage time effectively in a remote setting.

Benefits

• Competitive monthly salary.
• Work-from-home flexibility with all necessary equipment provided.
• Generous employee discount on all beauty products.
• Opportunities for professional development and online training in beauty trends and product knowledge.
• A collaborative and supportive virtual team environment.