Remote-Ready Customer Service Manager: Lead Support Ops

Praxis Tech; Umhlanga Rocks; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Health and wellness benefits

Collaborative team in Umhlanga

Potential remote work flexibility

Job summary

Playabets seeks a mid-level Customer Service Manager to oversee the customer support operations for its iGaming platform from the Umhlanga office in Durban. You will lead a team, ensure service quality, and handle escalations across multiple channels to keep customer satisfaction high.

The role requires strong leadership, clear communication, and the ability to coordinate with internal teams. Competitive salary and benefits are offered. This position is based in KwaZulu-Natal, South Africa.

Qualifications

• Experience leading customer service teams in a fast-paced environment.
• Proven ability to maintain quality standards and handle escalations.
• Strong communication and stakeholder management skills.

Responsibilities

• Oversee customer support operations for the iGaming platform.
• Lead and develop the customer service team in Umhlanga office.
• Manage escalations and ensure high customer satisfaction across channels.

Skills

Team leadership

Customer service management

Multi-channel support

Job description

Playabets seeks a mid-level Customer Service Manager to oversee the customer support operations for its iGaming platform from the Umhlanga office in Durban. You will lead a team, ensure service quality, and handle escalations across multiple channels to keep customer satisfaction high.

The role requires strong leadership, clear communication, and the ability to coordinate with internal teams. Competitive salary and benefits are offered. This position is based in KwaZulu-Natal, South Africa.