Remote & Hybrid Customer Support Team Lead

Placements24; Pretoria; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote work arrangement

Annual performance bonuses

Opportunities for leadership growth

Company-provided equipment

Job summary

WhatJobs Direct is seeking a seasoned Customer Support Lead to oversee operations in Pretoria, Gauteng. This hybrid role combines in-person leadership with remote collaboration to drive exceptional service and continuous improvement in customer satisfaction.

You will mentor a team of support professionals, develop service standards, monitor performance metrics, and align support initiatives with business objectives.

Qualifications

• Minimum 4 years in customer service with 2+ years in a team lead role.
• Strong leadership, coaching, and performance management skills.
• Experience with CRM software and remote collaboration tools.
• Must be able to work a Hybrid schedule in Pretoria, Gauteng.

Responsibilities

• Lead and mentor a remote customer support team.
• Set performance goals and provide coaching to team members.
• Monitor metrics and drive continuous improvement.
• Ensure SLAs are met and customer satisfaction is high.
• Collaborate with other departments to optimize processes.

Skills

Leadership

Coaching

Communication

CRM systems

Remote team management

Data analysis

Education

Bachelor’s degree in a relevant field

Bachelor’s degree in Business Administration/Management

Tools

CRM software

Helpdesk ticketing systems

Job description

WhatJobs Direct is seeking a seasoned Customer Support Lead to oversee operations in Pretoria, Gauteng. This hybrid role combines in-person leadership with remote collaboration to drive exceptional service and continuous improvement in customer satisfaction.

You will mentor a team of support professionals, develop service standards, monitor performance metrics, and align support initiatives with business objectives.