Customer Service Manager

Praxis Tech; Umhlanga Rocks; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Health and wellness benefits

Collaborative team in Umhlanga

Potential remote work flexibility

Job summary

Playabets seeks a mid-level Customer Service Manager to oversee the customer support operations for its iGaming platform from the Umhlanga office in Durban. You will lead a team, ensure service quality, and handle escalations across multiple channels to keep customer satisfaction high.

The role requires strong leadership, clear communication, and the ability to coordinate with internal teams. Competitive salary and benefits are offered. This position is based in KwaZulu-Natal, South Africa.

Qualifications

• Experience leading customer service teams in a fast-paced environment.
• Proven ability to maintain quality standards and handle escalations.
• Strong communication and stakeholder management skills.

Responsibilities

• Oversee customer support operations for the iGaming platform.
• Lead and develop the customer service team in Umhlanga office.
• Manage escalations and ensure high customer satisfaction across channels.

Skills

Team leadership

Customer service management

Multi-channel support

Job description

ZAR 240,000 – ZAR 360,000

Location

Durban, ZA

Seniority

Mid-Level

Company Size

57

Company Pulse

LinkedIn

3.9K

followers

Team Size

57

employees

AI SUMMARY Role Overview

The Customer Service Manager will oversee the customer support operations for Playabets' iGaming platform in the Umhlanga office. This role involves managing a customer service team, ensuring quality standards, handling escalations, and maintaining high customer satisfaction levels across multiple communication channels.

About Playabets

Playabets is a South African iGaming operator based in Durban with 50 employees, offering sports betting and gaming services to the local market. The company operates in the competitive iGaming sector, providing online wagering and entertainment solutions to customers in KwaZulu-Natal and beyond.

Estimated Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Collaborative team environment in Umhlanga
• Potential remote work flexibility

Benefits are estimated based on typical mid-level management roles in South African iGaming operations and should be confirmed directly with Playabets.

Original LinkedIn Post

We're #hiring a new Customer Service Manager in Umhlanga, KwaZulu-Natal.