Remote Customer Support Team Lead: Inspire Excellence

Placements24; Bloemfontein; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Performance bonuses

Fully remote work

Health, dental, and vision insurance

Career growth opportunities

Home office stipend

Generous paid time off

Company-provided equipment

Job summary

Placements24 is seeking an experienced Remote Customer Support Team Lead to oversee a globally distributed team from anywhere in South Africa. You will guide daily operations, drive performance, and maintain the highest customer service standards in a fully remote setup.

The role requires 5+ years in customer support with 2+ years in a leadership position, strong CRM and support software knowledge, and excellent English communication. A bachelor’s degree is preferred.

Qualifications

• 5+ years of experience in customer support
• At least 2 years in a team lead or management role
• Proven experience managing remote teams
• Strong leadership, coaching, and interpersonal skills
• Excellent written and verbal communication in English
• Bachelor's degree in Business Administration or related field preferred

Responsibilities

• Lead, manage, and mentor a team of remote customer support representatives.
• Set performance goals, monitor metrics (CSAT, response times), and provide feedback.
• Develop strategies to enhance customer satisfaction and loyalty.
• Handle escalated issues and ensure timely resolution.
• Train new team members and provide ongoing development.
• Contribute to support policies, procedures, and knowledge base.
• Collaborate with other departments to ensure a seamless customer experience.
• Foster a positive, collaborative remote team culture.

Skills

Leadership

Coaching

Interpersonal skills

CRM systems

Customer support software

Written and verbal English

Education

Bachelor's degree

Tools

CRM systems

Job description

Placements24 is seeking an experienced Remote Customer Support Team Lead to oversee a globally distributed team from anywhere in South Africa. You will guide daily operations, drive performance, and maintain the highest customer service standards in a fully remote setup.

The role requires 5+ years in customer support with 2+ years in a leadership position, strong CRM and support software knowledge, and excellent English communication. A bachelor’s degree is preferred.