Remote Operations Excellence Lead

Placements24; Polokwane; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Flexible working hours

Health insurance

Professional development budget

Remote work

Job summary

Placements24 seeks a Remote Operations Excellence Lead to champion continuous improvement across globally distributed teams, focusing on operations originating from or connected to Polokwane. The role designs, implements, and measures improvements to drive efficiency, quality, and customer satisfaction in a remote-first environment.

You will collaborate with multiple departments to identify opportunities, develop solutions and embed a culture of operational excellence throughout the organization.

Qualifications

• Proven experience in Operations Management or continuous improvement, remote preferred.
• Strong knowledge of Lean or Six Sigma and other methodologies.
• Excellent analytical, problem-solving and project management skills.
• Ability to drive change and foster a culture of continuous improvement.
• Exceptional communication and facilitation skills for engaging remote teams.
• Bachelor's degree in Business Administration, Operations Management, or related field.

Responsibilities

• Lead the development and implementation of operational excellence initiatives across remote teams.
• Identify opportunities for process improvement, efficiency gains, and cost reduction through data analysis and stakeholder engagement.
• Design and document SOPs and best practices for remote operations.
• Develop and track KPIs to measure effectiveness of improvements.
• Facilitate training and workshops on operational excellence methods for remote employees.
• Collaborate with technology and operations teams to leverage tools and systems for efficiency.

Skills

Lean Six Sigma

Process Improvement

Data Analysis

Project Management

Change Management

Remote Team Leadership

Communication

Education

Bachelor's degree in Business Administration or Operations Management

Job description

About the Role

Our client is seeking a dynamic and forward-thinking Remote Operations Excellence Lead to champion continuous improvement and best practices across their globally distributed teams, with a focus on operations originating from or connected to Polokwane . This role is essential for designing, implementing, and measuring operational improvements that drive efficiency, quality, and customer satisfaction in a remote-first environment. You will collaborate with various departments to identify opportunities, develop solutions, and embed a culture of operational excellence throughout the organization.

Key Responsibilities

• Lead the development and implementation of operational excellence initiatives across remote teams.
• Identify opportunities for process improvement, efficiency gains, and cost reduction through data analysis and stakeholder engagement.
• Design and document standard operating procedures (SOPs) and best practices for remote operations.
• Develop and track key performance indicators (KPIs) to measure the effectiveness of operational improvements.
• Facilitate training and workshops on operational excellence methodologies for remote employees.
• Collaborate with technology and operations teams to leverage tools and systems for enhanced efficiency.

Requirements

• Proven experience in Operations Management or a dedicated Continuous Improvement role, preferably in a remote setting.
• Strong knowledge of Lean, Six Sigma, or other process improvement methodologies.
• Excellent analytical, problem-solving, and project management skills.
• Demonstrated ability to drive change and foster a culture of continuous improvement.
• Exceptional communication and facilitation skills for engaging remote teams.
• Bachelor's degree in Business Administration, Operations Management, or a related field.

Benefits

• Highly competitive salary and performance-based bonus structure.
• Fully remote work arrangement with flexible working hours.
• Comprehensive global health, dental, and vision insurance.
• Generous budget for professional development and certifications.
• Opportunity to significantly impact operational strategy in a growing tech company.