Remote Operations Excellence Lead

Placements24; Bloemfontein; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Health benefits

Job summary

Placements24 is seeking a Remote Operations Excellence Lead to drive continuous improvement across a fully remote workforce. The role focuses on efficiency, standardized processes, and best practices for distributed teams with emphasis on Bloemfontein, Free State support.

The ideal candidate will master Lean/Six Sigma, excel in data-driven decision-making, and communicate effectively across departments to deliver measurable results in a remote environment.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 5 years of experience in operations management or process improvement, including remote/distributed teams.
• Proven expertise in Lean, Six Sigma, or related methodologies.
• Strong analytical and problem-solving skills with data interpretation ability.
• Excellent communication, facilitation, and stakeholder management in a virtual setting.
• Demonstrated ability to drive change and achieve measurable results.
• Proficiency with project management tools and collaboration platforms (Jira/Asana/Slack/Teams).
• Experience documenting and developing operational processes.
• Ability to work independently and deliver results in a fully remote role.
• Understanding of South African business operations is a plus.

Responsibilities

• Design and manage operational excellence programs across the organization.
• Identify opportunities for process improvement, automation, and efficiency in a remote context.
• Develop and maintain SOPs and best practices for remote teams.
• Use data analytics to measure performance and identify enhancements.
• Facilitate workshops and training to promote continuous improvement.
• Collaborate with departments to align and implement changes.
• Act as a change agent to drive adoption of new processes and tools.
• Monitor industry best practices and remote work trends.
• Support development and execution of strategic operational plans.
• Report metrics and progress to senior leadership, impacting regions including Free State.

Skills

Lean

Six Sigma

Data analytics

Stakeholder management

Education

Bachelor's degree in Business Administration/Operations Management/Engineering

Tools

Jira

Asana

Slack

Teams

Job description

About the Role

Our client, a forward-thinking organization, is looking for a dedicated and experienced Remote Operations Excellence Lead to drive continuous improvement initiatives across their fully remote workforce. This role will focus on enhancing operational efficiency, standardizing processes, and implementing best practices for teams operating without a central physical office, including support for areas around **Bloemfontein, Free State**. The ideal candidate will be a master of process improvement methodologies, possess exceptional analytical and communication skills, and thrive in a fully remote work environment. This is a critical position for shaping the future of our operational effectiveness from anywhere.

Key Responsibilities

• Design, implement, and manage operational excellence programs and initiatives across the entire organization.
• Identify opportunities for process improvement, automation, and efficiency gains within a remote context.
• Develop and maintain standardized operating procedures (SOPs) and best practices for remote teams.
• Utilize data analytics to measure operational performance and identify areas for enhancement.
• Facilitate workshops and training sessions to promote a culture of continuous improvement.
• Collaborate with various departments to ensure alignment and successful implementation of operational changes.
• Act as a change agent, driving adoption of new processes and tools among remote staff.
• Monitor industry best practices and emerging trends in operations excellence and remote work.
• Support the development and execution of strategic operational plans.
• Report on key operational metrics and progress to senior leadership, impacting regions like **Free State**.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field.
• Minimum of 5 years of experience in operations management or process improvement, with a significant portion focused on remote or distributed teams.
• Proven expertise in Lean, Six Sigma, or other operational excellence methodologies.
• Strong analytical and problem-solving skills, with the ability to interpret complex data.
• Excellent communication, facilitation, and stakeholder management skills, especially in a virtual setting.
• Demonstrated ability to drive change and achieve measurable results.
• Proficiency in project management tools and collaboration platforms (e.g., Jira, Asana, Slack, Teams).
• Experience in developing and documenting operational processes.
• Ability to work independently, manage priorities, and deliver results in a fully remote role.
• Understanding of **South African** business operations is a plus.

Benefits

This fully remote position offers a competitive salary, performance incentives, and comprehensive health and wellness benefits.

Employees enjoy unparalleled flexibility, the ability to work from anywhere, and direct impact on organizational efficiency. Our client is committed to fostering a strong remote culture and provides extensive opportunities for professional development and leadership growth, ensuring your contributions are valued across all operational touchpoints, including those relevant to **Bloemfontein** and the **Free State**.