Remote Luxury Guest Experience Manager

Placements24; Mossel Bay; Hybrid; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary

Performance-based bonuses

Professional development opportunities

Travel industry perks and discounts

Paid time off and holidays

Health and wellness benefits

Supportive remote-work culture

Job summary

Placements24 is seeking a seasoned Remote Guest Experience Manager for a premier luxury travel provider. You will design bespoke itineraries, be the primary contact for high-net-worth clients, and ensure seamless journeys from pre-trip planning to post-trip follow-up.

In this fully remote role, you will collaborate with advisory teams and suppliers to elevate service standards, anticipate needs, and resolve concerns with discretion and empathy, shaping memorable experiences for a discerning

Qualifications

• Extensive luxury hospitality or high-end travel experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and discretion in client handling.
• Ability to manage complex itineraries remotely.
• Familiarity with CRM and travel booking tools.

Responsibilities

• Design bespoke guest itineraries tailored to client preferences.
• Serve as main point of contact throughout the travel journey.
• Anticipate guest needs and address issues proactively.
• Resolve guest concerns with empathy and efficiency.
• Collaborate with advisors, suppliers and service providers.
• Gather feedback and uphold luxury service standards.
• Maintain relationships with high-value clients.
• Stay informed on luxury travel trends and destinations.

Skills

Luxury hospitality

Communication

Problem-solving

Remote work

Travel planning

Tools

CRM software

Travel booking systems

Job description

Placements24 is seeking a seasoned Remote Guest Experience Manager for a premier luxury travel provider. You will design bespoke itineraries, be the primary contact for high-net-worth clients, and ensure seamless journeys from pre-trip planning to post-trip follow-up.

In this fully remote role, you will collaborate with advisory teams and suppliers to elevate service standards, anticipate needs, and resolve concerns with discretion and empathy, shaping memorable experiences for a discerning