Remote Level 2 IT Support Technician – EST Hours

Affinity International; Johannesburg; Remote; ZAR 865,000 - 1,264,000; Full time

Job summary

Affinity International seeks a Level 2 IT Support Technician to handle escalated tickets and deliver reliable remote IT assistance to a US-based team, during US EST business hours. The role suits a self‑directed professional who can independently resolve complex technical issues and clearly communicate with end users.

You will troubleshoot hardware, software, and network problems, administer Microsoft 365, Active Directory, and Windows environments, manage Intune endpoints, and log cases in ITSM

Qualifications

• 3–5 years of IT support with Level 2 troubleshooting experience.
• Solid knowledge of Microsoft 365, Active Directory, and Windows.
• Strong English communication, able to explain technical information clearly to non‑technical users.

Responsibilities

• Resolve Level 2 hardware, software, network, and system issues.
• Administer Microsoft 365 services including Outlook, Teams, SharePoint, and Exchange Online.
• Manage user accounts, permissions, and Group Policy via Active Directory and Azure/Entra ID.
• Troubleshoot network-related issues involving TCP/IP, DNS, DHCP, VPNs, and firewalls.
• Manage and support endpoints using Microsoft Intune, including device enrollment and endpoint security.
• Log, track, and resolve support tickets accurately using ITSM platforms such as ConnectWise, Autotask, or ServiceNow.
• Deliver professional remote support to international end users, maintaining clear and timely communication throughout.

Skills

IT support

Microsoft 365

Active Directory

Windows environments

Ticketing systems

English communication

Education

National Diploma or NQF 6 IT

Matric (Grade 12)

Tools

Microsoft Intune

ConnectWise

Autotask

ServiceNow

VPNs

Azure/Entra ID

Job description

Affinity International seeks a Level 2 IT Support Technician to handle escalated tickets and deliver reliable remote IT assistance to a US-based team, during US EST business hours. The role suits a self‑directed professional who can independently resolve complex technical issues and clearly communicate with end users.

You will troubleshoot hardware, software, and network problems, administer Microsoft 365, Active Directory, and Windows environments, manage Intune endpoints, and log cases in ITSM