Remote Legal Document Production Expert

UNKNOWN; South Africa; Remote; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Remote work

Competitive salary

33 days holiday

Employee Assistance Programme

Job summary

SmartPA is seeking a Document Production Specialist to deliver high‑quality formatting support for a law firm client. You will format complex documents to house style, manage tracked changes, and ensure accuracy for deadlines.

You will work remotely in a fast‑paced environment, collaborate with client teams, and contribute to continuous process improvements while upholding the firm's standards and client relationships.

Qualifications

• Minimum 2 years' experience in document production and formatting work
• Experience producing and formatting complex documents in administrative or legal support roles
• Strong experience with complex Word documents, including styles, templates, tracked changes, and formatting
• Excellent literacy, numeracy, and attention to detail, with advanced MS Word skills and proficiency in Excel, PowerPoint, and Outlook
• Familiarity with tools such as PDFdocs, DocuSign, and digital dictation software
• Ability to meet tight deadlines while maintaining accuracy and attention to detail
• Strong communication skills, able to build constructive working relationships at all levels
• Flexible and adaptable, thriving in a fast-paced environment and contributing effectively within a team

Responsibilities

• Collaborate with client and support teams to deliver accurate, timely document production and formatting support
• Operate within our pod structure, collaborating with colleagues to ensure seamless service delivery and workload management
• Share ideas and best practice to continuously improve document quality and client outcomes
• Produce, format, amend and quality check a wide range of documents including correspondence, agreements, reports, bundles, and presentations
• Reformat documents into house style, working with precedents, numbering, tables, tracked changes, and complex formatting requirements
• Troubleshoot and resolve formatting issues, repair corrupt documents, and address inconsistencies efficiently and proactively
• Accurately process tracked changes and use document comparison tools to ensure version control and accuracy
• Produce transcription using digital dictation when required
• Work with document management systems including Liberate, Litera, iManage, and Katchr dashboards
• Work with MS Office, PDFdocs, DocuSign, MS Teams, and other software to manage, produce, and deliver documentation effectively
• Stay up to date with systems, workflows, and best practice, embracing new technology and ways of working
• Act as a trusted partner to your client, anticipating needs and consistently delivering to a high standard
• Communicate clearly and professionally with lawyers, business teams, and Practice Support colleagues
• Represent SmartPA’s values authentically, acting as a positive brand ambassador in every interaction
• Work flexibly to support colleagues during peak workloads, deadlines, or periods of absence
• Contribute to maintaining and improving process documentation, team knowledge, and ways of working
• Approach new challenges with a solution-focused mindset, thriving in a fast-paced and detail-driven environment

Skills

Attention to detail

Time management

Communication

Team collaboration

Client-focused service

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

PDFdocs

DocuSign

Dictation software

Job description

SmartPA is seeking a Document Production Specialist to deliver high‑quality formatting support for a law firm client. You will format complex documents to house style, manage tracked changes, and ensure accuracy for deadlines.

You will work remotely in a fast‑paced environment, collaborate with client teams, and contribute to continuous process improvements while upholding the firm's standards and client relationships.