Remote Lead Qualification Specialist for Live Transfers

Langford Staffing; Durban; A distancia; ZAR 466.000 - 582.000; Jornada completa

Descripción de la vacante

Langford Staffing is seeking experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers. This is a performance-focused role requiring confident communication and the ability to work within high-volume calling campaigns.

You will not provide licensed advice or enroll customers. Your duties include qualifying leads, obtaining consent, and completing accurate warm transfers while maintaining compliance and

Formación

• Three+ years of high-volume outbound calling experience.
• Experience qualifying leads and completing warm or live transfers.
• A history of achieving measurable call, qualification or transfer targets.
• Experience using the listed dialers or similar tools.
• Strong listening, communication and objection-handling skills.
• Ability to type at least 35 net words per minute with high accuracy.

Responsabilidades

• Contact consumer leads using an outbound dialer.
• Follow campaign scripts, introductions and compliance requirements.
• Ask focused questions to determine campaign eligibility.
• Explain the reason for the call clearly and professionally.
• Handle objections and difficult conversations.
• Obtain permission and complete warm live transfers.
• Remain on the call until the receiving representative accepts the handoff.
• Record accurate notes, dispositions, outcomes and follow-up requirements.
• Handle transfers and callbacks per campaign procedures.
• Apply feedback from coaching and performance reviews.

Conocimientos

Outbound calling

Lead qualification

CRM data entry

Typing speed 35 WPM

Communication skills

Herramientas

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Descripción del empleo

Langford Staffing is seeking experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers. This is a performance-focused role requiring confident communication and the ability to work within high-volume calling campaigns.

You will not provide licensed advice or enroll customers. Your duties include qualifying leads, obtaining consent, and completing accurate warm transfers while maintaining compliance and