Remote CX Strategy Leader (SA)

Placements24; Sandton; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Remote work

Bonus potential

Development budget

Career growth

Global network

Job summary

Placements24 is seeking an experienced Lead Consultant to drive Customer Experience (CX) Strategy in a remote-first role across South Africa, with Sandton as a regional hub. You will guide executive stakeholders, map journeys, and implement CX initiatives to boost loyalty, satisfaction, and growth.

You will lead cross-functional teams across marketing, sales, product, and service, leveraging data to personalize interactions and stay ahead of CX trends.

Qualifications

• 8+ years in customer experience strategy or related fields.
• Proven track record delivering CX strategies with measurable results.
• Deep knowledge of journey mapping and persona development.

Responsibilities

• Develop and lead comprehensive CX strategies for clients.
• Map customer journeys and conduct user research and analytics.
• Improve touchpoints across digital and physical channels.
• Design initiatives to boost satisfaction, loyalty, and retention.
• Advise on using technology and data to personalize interactions.
• Lead workshops and stakeholder engagements for CX culture.
• Manage project teams to deliver high-quality CX solutions on time and budget.
• Collaborate with marketing, sales, product, and service teams for a unified CX approach.
• Stay updated on CX trends and digital engagement best practices.
• Support business development by identifying CX opportunities and proposals.

Skills

CX strategy

Journey mapping

Stakeholder engagement

Leadership

Digital engagement

Education

Bachelor's degree in Marketing/Business/Psychology

Master's degree preferred

Tools

CRM systems

CX analytics tools

Job description

Placements24 is seeking an experienced Lead Consultant to drive Customer Experience (CX) Strategy in a remote-first role across South Africa, with Sandton as a regional hub. You will guide executive stakeholders, map journeys, and implement CX initiatives to boost loyalty, satisfaction, and growth.

You will lead cross-functional teams across marketing, sales, product, and service, leveraging data to personalize interactions and stay ahead of CX trends.