Remote Lead Claims Investigator

Placements24; Stellenbosch; Hybrid; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Fully remote work environment

Health, dental, and vision insurance

Retirement savings plan

Generous paid time off

Career development opportunities

Performance bonuses

Job summary

Placements24 is seeking a Lead Claims Investigator to oversee a remote investigations team. You will guide investigators, ensure thorough claim assessments, and uphold investigation protocols across lines of business.

The role requires a track record in complex investigations, fraud detection, and strong leadership in a distributed environment. Join a fully remote role offering flexible work, opportunities for professional development, and performance-based bonuses as you protect settlements and

Qualifications

• Bachelor's degree in Criminal Justice, Criminology, Law, or related field.
• 8+ years in insurance claims investigation with at least 3 years in a supervisory or leadership role.
• Extensive knowledge of investigation techniques, evidence handling, and legal procedures.
• Proven leadership of remote investigations teams.

Responsibilities

• Lead, mentor, and manage a team of remote claims investigators.
• Oversee the investigation of complex and potentially fraudulent insurance claims.
• Develop and refine investigation strategies, methodologies, and best practices.
• Ensure investigations are thorough, ethical, and compliant with policies.
• Analyze findings to determine claim validity and fraud indicators.
• Collaborate with internal departments, legal, and law enforcement when needed.
• Prepare comprehensive investigation reports with findings and recommendations.
• Maintain organized case files and databases.
• Train new investigators and support ongoing development.
• Monitor team performance metrics and drive efficiency.

Skills

Leadership

Remote team management

Investigation techniques

Fraud detection

Analytical thinking

Communication

Evidence handling

Legal procedures knowledge

Education

Bachelor's degree in Criminal Justice/Criminology/Law

Tools

Investigation software

Office applications

Job description

Placements24 is seeking a Lead Claims Investigator to oversee a remote investigations team. You will guide investigators, ensure thorough claim assessments, and uphold investigation protocols across lines of business.

The role requires a track record in complex investigations, fraud detection, and strong leadership in a distributed environment. Join a fully remote role offering flexible work, opportunities for professional development, and performance-based bonuses as you protect settlements and