Remote IT Helpdesk Engineer (L2/L3) - MSP-Style Support

Virtustant; South Africa; Remote; ZAR 526,000 - 777,000; Full time

Benefits offered by this job

Remote work

USD or local currency payments

Job summary

Virtustant is seeking an experienced IT Helpdesk Remote Technician L2/L3 to support US customers from South Africa. The role involves fast-paced, enterprise-grade support across Microsoft 365, cloud PC, and network issues, via phone, video, and ticketing systems.

You will join a collaborative team, handle escalations, and stay engaged during outages. The position offers full-time remote work with a 40-hour week and US Eastern scheduling.

Qualifications

• Proven L2/L3 help desk or IT support experience.
• Fluent, clear English with professional US client communication.
• Stable work history with no frequent job changes.
• Willing to work 8:00 AM – 5:00 PM US Eastern on an ongoing basis.
• Based in South Africa with reliable home setup and workspace.

Responsibilities

• Resolve escalated L2/L3 tickets from diagnosis to fix across multiple client environments.
• Take inbound calls and join video meetings with end users, maintaining professionalism.
• Troubleshoot Microsoft 365, cloud PC, endpoint, network and user-account issues.
• Log, update and close tickets in ConnectWise according to team processes.
• Own problems through to resolution, including during urgent outages.
• Collaborate with teammates on MS Teams and share knowledge to speed up resolutions.

Skills

L2/L3 support experience

English fluency

US Eastern hours

stable work history

quick learner

Tools

ConnectWise

Windows 365

Microsoft 365 administration

3CX

Job description

Virtustant is seeking an experienced IT Helpdesk Remote Technician L2/L3 to support US customers from South Africa. The role involves fast-paced, enterprise-grade support across Microsoft 365, cloud PC, and network issues, via phone, video, and ticketing systems.

You will join a collaborative team, handle escalations, and stay engaged during outages. The position offers full-time remote work with a 40-hour week and US Eastern scheduling.