Senior Insurance Claims Manager

Placements24; Benoni; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Career development opportunities

Fully remote work arrangement

Home office connectivity allowance

Supportive virtual culture

Job summary

Placements24 is seeking an experienced Senior Insurance Claims Manager to lead a fully remote claims department in South Africa. You will oversee all aspects of claims handling, manage a distributed team, and drive strategic initiatives to improve efficiency and customer service.

The role emphasizes strong leadership, regulatory knowledge, and collaboration with external partners to maintain high-quality outcomes in a remote-first environment.

Qualifications

• 7+ years in insurance claims with leadership or supervisory experience.
• Experience managing remote or distributed teams.
• Strong knowledge of multiple insurance lines and claims best practices.
• Excellent analytical, decision-making and problem-solving skills.
• Outstanding communication and negotiation abilities.
• Proficiency with claims management software and related tech.

Responsibilities

• Lead and mentor a remote team of claims professionals.
• Develop and implement claims policies, procedures and standards.
• Oversee accurate handling and timely resolution of claims.
• Monitor performance metrics, trends and improvements.
• Manage claims reserves and financial aspects.
• Ensure regulatory compliance and company policies.
• Foster relationships with legal counsel and service providers.
• Drive customer satisfaction and a fair claims experience.
• Promote continuous improvement and professional development.

Skills

Remote team leadership

Insurance claims knowledge

Data analytics

Communication & negotiation

Software proficiency

Strategic planning

Customer service orientation

Education

Relevant tertiary qualification

Tools

Claims management software

Analytics tools

Job description

About the Role

Our client, a forward-thinking insurance company, is seeking an experienced and strategic Senior Insurance Claims Manager to lead their fully remote claims department. This role is pivotal in overseeing all aspects of claims handling, ensuring efficiency, accuracy, and exceptional customer service. You will manage a team of claims professionals, develop departmental strategies, and implement best practices to optimize performance. As a remote-first organization, we offer a dynamic virtual environment where collaboration and innovation thrive. This position is an outstanding opportunity for a seasoned leader to make a significant impact from anywhere within South Africa, shaping the future of claims management for our client. The focus is on fostering a high-performing, empathetic, and technically proficient remote claims team.

Key Responsibilities

• Lead, manage, and mentor a remote team of claims adjusters and support staff.
• Develop and implement claims policies, procedures, and service standards.
• Oversee the efficient and accurate processing of all insurance claims, ensuring timely resolution.
• Monitor claims handling performance, identify trends, and implement improvements.
• Manage claims reserves and financial aspects of the claims department.
• Ensure compliance with all relevant insurance regulations and company policies.
• Analyze claims data to identify areas for risk mitigation and fraud prevention.
• Develop and maintain strong relationships with external stakeholders, including legal counsel and service providers.
• Drive customer satisfaction by ensuring a positive and fair claims experience.
• Foster a culture of continuous improvement, learning, and professional development within the remote claims team.

Requirements

• A minimum of 7 years of experience in insurance claims, with at least 3 years in a management or supervisory role.
• Proven leadership experience, particularly managing remote or distributed teams.
• In‑depth knowledge of various insurance lines (e.g., property, casualty, motor, liability).
• Strong understanding of claims management best practices, regulations, and legal principles.
• Exceptional analytical, decision‑making, and problem‑solving skills.Excellent communication, interpersonal, and negotiation skills.
• Proficiency in claims management software and technology.
• A relevant tertiary qualification is highly preferred.
• Demonstrated ability to develop and implement strategic initiatives.
• Strong commitment to customer service and ethical conduct.
• Must have a reliable internet connection and a suitable remote work environment.

Benefits

• Highly competitive salary and performance-based bonus structure.
• Comprehensive health insurance and retirement benefits.
• Significant opportunities for career advancement and leadership development.
• Fully remote work arrangement offering unparalleled flexibility.
• Allowance for home office setup and connectivity.
• Dynamic and supportive virtual work culture.