Remote Hospitality Operations Coordinator

Placements24; Rustenburg; Hybrid; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

Competitive remote salary

Performance bonuses

Flexible working hours

Online training & development

Job summary

Placements24 is seeking a highly organized Remote Hospitality Operations Coordinator to support our expanding portfolio from anywhere. This role focuses on streamlining processes, coordinating between property management teams and central support, and ensuring consistent guest experiences across locations.

You will develop SOPs, monitor performance metrics, and help implement new technologies to boost efficiency and guest satisfaction.

Qualifications

• Proven experience in hospitality operations or hotel management.
• Ability to work effectively in a fully remote setting with strong time management.
• Exceptional communication, organizational, and problem-solving skills.

Responsibilities

• Coordinate and facilitate communication between remote property managers, vendors, and internal departments to ensure smooth operations.
• Develop and maintain operational documentation, SOPs, and training materials for remote teams.
• Monitor operational performance metrics across properties, identifying areas for improvement and implementing corrective actions.
• Assist in the implementation of new technologies and systems to enhance operational efficiency and guest satisfaction remotely.
• Manage project timelines and deliverables for operational initiatives, ensuring projects are completed on time and within scope.
• Provide virtual support to property teams for operational queries, troubleshooting, and process guidance.

Skills

Hospitality operations

Remote work

Time management

Communication

Problem-solving

Self-discipline

Tools

Slack

Microsoft Teams

Office software

Property Management Systems

Job description

About the Role

Our client is seeking a highly organized and proactive Remote Hospitality Operations Coordinator to support their expanding portfolio of properties from anywhere. This is a fully remote position focused on streamlining operational processes, coordinating between property management teams and central support, and ensuring the consistent delivery of high-quality guest experiences across all locations. You will play a key role in enhancing operational efficiency, managing cross-functional communication, and implementing best practices in a virtual setting. The ideal candidate will possess excellent communication skills, a strong understanding of hospitality operations, and the ability to manage tasks independently in a remote work environment.

Key Responsibilities

• Coordinate and facilitate communication between remote property managers, vendors, and internal departments to ensure smooth operations.
• Develop and maintain operational documentation, standard operating procedures (SOPs), and training materials for remote teams.
• Monitor operational performance metrics across properties, identifying areas for improvement and implementing corrective actions.
• Assist in the implementation of new technologies and systems to enhance operational efficiency and guest satisfaction remotely.
• Manage project timelines and deliverables for operational initiatives, ensuring projects are completed on time and within scope.
• Provide virtual support to property teams for operational queries, troubleshooting, and process guidance.

Requirements

• Proven experience in hospitality operations, hotel management, or a related field, with a strong understanding of operational workflows.
• Demonstrated ability to work effectively in a fully remote setting, with excellent time management and self-discipline.
• Exceptional communication, organizational, and problem-solving skills.
• Proficiency in project management tools, communication platforms (e.g., Slack, Teams), and standard office software.
• Experience with property management systems (PMS) and other hospitality technology is a plus.
• A proactive approach to identifying and addressing operational challenges in a virtual environment.

Benefits

• Competitive remote salary and performance bonuses.
• Flexible working hours and the ability to work from anywhere.
• Opportunity to shape and improve operational processes for a growing hospitality business.
• Access to online training and professional development resources.
• A culture that values autonomy, innovation, and remote collaboration.