Remote Healthcare Data & Quality Coordinator

ISTA Personnel Solutions; South Africa; Remote; ZAR 240,000 - 360,000; Full time

Job summary

ISTA Personnel Solutions South Africa is seeking a highly organized Healthcare Quality & Data Coordinator to support the post-assessment workflow for a U.S.-based healthcare organization. This fully remote role focuses on admin tasks, data accuracy, and CRM updates, with regular communication to U.S. office teams.

You will ensure timely follow-ups, maintain clean records in CRM systems, and escalate any discrepancies to keep cases moving through the workflow.

Qualifications

• Experience in Quality Assurance, Quality Control, Healthcare Administration, Operations, Data Management, CRM Administration, or a similar role.
• Experience working with CRM systems, databases, or other information-management platforms.
• Strong attention to detail with the ability to identify missing, incorrect, or inconsistent information.
• Excellent written and verbal English communication skills, especially with U.S. teams or international stakeholders.
• Ability to manage multiple cases, tasks, and follow-ups while maintaining accurate records.

Responsibilities

• Follow up with local U.S. offices after client assessments to obtain assessment outcomes, next steps, and start-of-care updates.
• Monitor post-assessment cases and follow up on outstanding information to ensure no lead, case, or next step is missed.
• Update HubSpot and internal CRM systems accurately with assessment outcomes, client decisions, workflow stages, and notes.
• Maintain accurate and up-to-date records across relevant systems.
• Review information for accuracy, completeness, and consistency and identify missing or incorrect information.
• Communicate professionally with U.S. office teams via email, phone, and internal systems.
• Follow up with offices when updates are outstanding and ensure relevant information is captured correctly.
• Where assigned, contact clients to gather feedback regarding their experience and communicate the information internally.
• Ensure information from offices is reflected in CRM and workflow stages.
• Escalate discrepancies, missing information, or concerns requiring clarification.
• Track recurring issues and identify opportunities to improve workflow, data quality, and follow-up processes.
• Maintain a thorough and organized approach when managing multiple cases and follow-ups.
• Work with internal teams to ensure information is communicated accurately and workflow requirements are followed.

Skills

Quality Assurance

Data Management

CRM Administration

Tools

CRM systems

HubSpot

Job description

ISTA Personnel Solutions South Africa is seeking a highly organized Healthcare Quality & Data Coordinator to support the post-assessment workflow for a U.S.-based healthcare organization. This fully remote role focuses on admin tasks, data accuracy, and CRM updates, with regular communication to U.S. office teams.

You will ensure timely follow-ups, maintain clean records in CRM systems, and escalate any discrepancies to keep cases moving through the workflow.