Remote Head of Guest Experience & Loyalty

Placements24; Mossel Bay; Hybrid; ZAR 1.500.000 - 2.300.000; Vollzeit

Benefits dieser Stelle

Health insurance

Performance bonus

Retirement contributions

Professional development

Zusammenfassung

Placements24 is seeking an exceptional Head of Guest Experience & Relations for a fully remote role in South Africa. Drive the guest journey from booking to post-stay engagement, leveraging data and technology to elevate service standards while leading remote teams across the Western Cape region.

The ideal candidate has a proven track record in luxury hospitality, strong leadership, and the ability to travel for strategic meetings. Excellent communication and problem-solving skills are essential.

Qualifikationen

• Bachelor's degree in Hospitality Management or Marketing is required.
• 10+ years in guest relations or senior hospitality roles preferred.
• Experience leading remote teams and driving guest satisfaction improvements.

Aufgaben

• Develop and execute a strategy for guest experience across all properties.
• Analyze guest feedback and data to identify improvements.
• Lead remote teams delivering guest-facing services and training.
• Manage online reputation and loyalty initiatives.
• Collaborate with marketing to align guest experience with brand messaging.

Kenntnisse

Leadership

Remote team management

CRM systems

Data analysis

Guest experience

Ausbildung

Bachelor's degree in Hospitality Management or Marketing

Master's degree a plus

Tools

CRM platforms

Data analytics tools

Jobbeschreibung

Placements24 is seeking an exceptional Head of Guest Experience & Relations for a fully remote role in South Africa. Drive the guest journey from booking to post-stay engagement, leveraging data and technology to elevate service standards while leading remote teams across the Western Cape region.

The ideal candidate has a proven track record in luxury hospitality, strong leadership, and the ability to travel for strategic meetings. Excellent communication and problem-solving skills are essential.