Remote-First Director of Operations & Growth

Placements24; Pretoria; Hybrid; ZAR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Health insurance

Stock options

Unlimited PTO

Home office stipend

Professional development

Annual offsite retreats

Retirement plan

Fully remote culture

Job summary

Placements24 is seeking a Director of Business Operations for a fully remote, distributed SaaS environment. Lead strategic initiatives to boost efficiency, design core processes, and drive cross‑functional collaboration across sales, marketing, engineering, finance, and HR.

You will define metrics, optimize tools, and scale operations while managing budgets and remote workflows. The ideal candidate brings 7+ years in remote operations, strong analytical skills, and experience with CRM/ERP

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Economics, or related field; MBA preferred.
• 7+ years of experience in business operations/strategy, remotePreferred.
• Experience designing, implementing, and optimizing business processes.
• Strong analytical and problem‑solving skills with data‑driven insights.
• Experience with CRM, ERP, and other business operations software.
• Excellent project management and cross‑functional leadership.
• Outstanding communication and interpersonal skills, effective in remote work.
• Ability to collaborate across time zones.
• Adaptability and proactive approach in a fast‑paced remote environment.
• SaaS industry experience is highly desirable.

Responsibilities

• Develop and execute strategic initiatives to improve operational efficiency across remote functions.
• Design, implement, and manage core business processes optimized for remote work.
• Collaborate with Sales, Marketing, Engineering, Finance, HR for alignment.
• Define, track, and report key operational KPIs for informed decisions.
• Identify and implement tools to enhance productivity in a distributed team.
• Manage operational budgets and resource allocation.
• Lead projects on process improvement, system implementation, scaling.
• Create and maintain remote-friendly operational playbooks and training materials.
• Facilitate cross‑functional alignment to resolve challenges and seize opportunities.
• Continuously optimize workflows for scalability and efficiency.

Skills

Analytical thinking

Project management

Remote collaboration

Cross-functional leadership

Communication skills

Data-driven insights

Strategic thinking

Problem solving

Adaptability

SaaS knowledge

Education

Bachelor’s/MBA in related field

Tools

CRM software

ERP systems

Job description

Placements24 is seeking a Director of Business Operations for a fully remote, distributed SaaS environment. Lead strategic initiatives to boost efficiency, design core processes, and drive cross‑functional collaboration across sales, marketing, engineering, finance, and HR.

You will define metrics, optimize tools, and scale operations while managing budgets and remote workflows. The ideal candidate brings 7+ years in remote operations, strong analytical skills, and experience with CRM/ERP