Remote FinTech Support Specialist – High-Value Payments

hirehangar; South Africa; Remote; ZAR 180,000 - 320,000; Full time

Job summary

hirehangar is seeking a detail-oriented Customer Support Representative with a strong financial background to join a fast-growing U.S.-based fintech company. This fully remote role supports customers and partners on account, payment, and transaction inquiries, including high-value money movements, with precise, timely resolutions.

You will handle payments, refunds, and inquiries, collaborate with finance and risk teams, and contribute to knowledge base improvements in a fast-paced,

Qualifications

• Proven customer support experience within financial services, fintech, banking, or payments.
• Experience handling large money movements, including seven-figure transactions.
• Strong understanding of payment processing, transaction flows, refunds, chargebacks, and account reconciliation.
• Excellent attention to detail and sound judgment when handling sensitive financial information.
• Proficient written and verbal English communication skills.
• Comfortable working with ticketing systems, CRMs, and internal financial tools.
• Ability to work independently in a fully remote environment and manage a steady volume of inquiries.
• Availability to work during U.S. business hours.

Responsibilities

• Respond to inbound customer inquiries via email, chat, and ticketing platform with accurate, timely, and professional resolutions.
• Investigate and resolve issues related to payments, cashback rewards, gift card purchases, refunds, and account balances.
• Support and monitor high-value transactions and money movements, including seven-figure sums, with strict attention to accuracy and compliance.
• Identify, flag, and elevate suspicious activity, potential fraud, or transaction discrepancies to the appropriate internal teams.
• Reconcile transaction records and verify payment details to make sure customer accounts are accurate and up to date.
• Document all interactions, resolutions, and recurring issues thoroughly in the support system.
• Collaborate with finance, risk, and product teams to resolve complex cases and improve support processes.
• Contribute to the internal knowledge base by capturing common fixes, FAQs, and workflow improvements.
• Maintain a high standard of professionalism, empathy, and clear communication throughout the customer journey.

Skills

Customer support

High-value transactions

Payments knowledge

Attention to detail

English proficiency

Ticketing systems

Remote work

US hours

Tools

Zendesk

Intercom

Freshdesk

Job description

hirehangar is seeking a detail-oriented Customer Support Representative with a strong financial background to join a fast-growing U.S.-based fintech company. This fully remote role supports customers and partners on account, payment, and transaction inquiries, including high-value money movements, with precise, timely resolutions.

You will handle payments, refunds, and inquiries, collaborate with finance and risk teams, and contribute to knowledge base improvements in a fast-paced,