Remote E-commerce Support Specialist

TalentPop App; Gqeberha; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A remote customer service company seeks an E-commerce Support Associate to provide stellar support to customers. Responsibilities include handling communications, resolving issues, and managing support tickets. Candidates need at least a year of remote customer support experience, strong communication skills, and familiarity with Shopify or Gorgias is a plus. This full-time role offers a competitive salary, remote work flexibility, and opportunities for growth.

Benefits

Competitive salary with annual performance-based raises

Paid time off and bonuses

Comprehensive health and dental coverage

Flexible, fully remote work

Qualifications

• Minimum of 1 year of experience in a remote customer support role, ideally within e-commerce.
• Strong written and verbal communication skills.
• Familiarity with platforms like Shopify or Gorgias is advantageous.

Responsibilities

• Handle all customer communication through various channels.
• Answer questions and resolve issues related to orders.
• Manage customer support tickets and maintain records.

Skills

Customer support

Written communication

Verbal communication

Empathy

Attention to detail

Tools

Shopify

Gorgias

Ticketing systems

Job description

A remote customer service company seeks an E-commerce Support Associate to provide stellar support to customers. Responsibilities include handling communications, resolving issues, and managing support tickets. Candidates need at least a year of remote customer support experience, strong communication skills, and familiarity with Shopify or Gorgias is a plus. This full-time role offers a competitive salary, remote work flexibility, and opportunities for growth.