Remote E-commerce Success Specialist (Support & Sales)

TalentPop App; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A strategic partner for e-commerce brands is looking for a Customer Support and Sales Specialist to enhance customer experience and drive revenue growth. This hybrid role involves solving complex customer issues while identifying upsell opportunities. Candidates should have at least one year of experience in customer support, excellent communication skills, and familiarity with CRM systems. The position offers competitive incentives and is fully remote with opportunities for career advancement.

Benefits

Competitive base salary

Aggressive commission structure

Comprehensive health coverage

Generous paid time off

Clear paths for career advancement

Qualifications

• Experience in a customer-focused role within a SaaS or E-commerce environment.
• Ability to articulate value and maintain composure under pressure.
• Familiarity with CRM and Helpdesk software for effective customer management.

Responsibilities

• Serve as the primary contact for complex customer inquiries.
• Maintain high customer satisfaction scores through effective problem solving.
• Identify and present upsell opportunities for premium services.
• Manage sales process for qualified leads, closing deals to meet targets.

Skills

Problem-solving

Customer retention

Sales negotiation

Communication

Education

1+ years in Customer Support or Inside Sales

Tools

HubSpot

Salesforce

Zendesk

Intercom

Job description

A strategic partner for e-commerce brands is looking for a Customer Support and Sales Specialist to enhance customer experience and drive revenue growth. This hybrid role involves solving complex customer issues while identifying upsell opportunities. Candidates should have at least one year of experience in customer support, excellent communication skills, and familiarity with CRM systems. The position offers competitive incentives and is fully remote with opportunities for career advancement.