Remote Dispatch Coordinator - Logistics

Placements24; Richards Bay; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote work from anywhere

Health, dental, and vision insurance

Retirement savings with company match

Paid time off and holidays

Access to cutting-edge logistics tools

Job summary

Placements24 is seeking a highly organized Remote Dispatch Coordinator to manage nationwide logistics from a home office. You will coordinate drivers, track shipments, and optimize schedules to ensure on-time deliveries.

The role requires proactive planning, attention to detail, and strong written and verbal communication to keep operations smooth and customers informed. You’ll use dispatch software and GPS tracking tools, communicate clearly with drivers and clients, and solve issues quickly

Qualifications

• Proven experience as a Dispatcher, Logistics Coordinator, or similar role.
• Proficiency with dispatch software, GPS tracking systems, and other logistics technology.
• Excellent communication, organizational, and multitasking skills.
• Ability to work independently in a remote setting.
• Strong problem‑solving and decision‑making capabilities.

Responsibilities

• Coordinate and schedule the dispatch of vehicles and drivers for timely deliveries and pick-ups.
• Monitor real-time location and status of shipments using tracking software.
• Communicate with drivers to provide instructions, updates, and support.
• Respond to logistical issues or emergencies with solutions.
• Manage dispatch logs, delivery records, and scheduling systems accurately.
• Liaise with clients, warehouses, and stakeholders to ensure smooth operations.
• Optimize routes and delivery schedules to improve efficiency and reduce transit times.
• Handle customer inquiries regarding shipment status and delivery times.
• Ensure compliance with company policies and transportation regulations.
• Prepare reports on dispatch operations and metrics.

Skills

Excellent communication

Organizational skills

Multitasking

Problem-solving

Decision-making

Education

High school diploma

Logistics-related education

Tools

Dispatch software

GPS tracking systems

Job description

About the Role

Our client, a dynamic national logistics and supply chain company, is expanding its operations and seeking a highly organized and proactive Remote Dispatch Coordinator. This fully remote position is critical for managing the seamless flow of goods across the country, ensuring timely and efficient deliveries. You will be responsible for coordinating with drivers, tracking shipments, managing schedules, and resolving logistical challenges from your home office. The ideal candidate thrives in a fast‑paced environment, possesses exceptional communication skills, and is adept at utilizing various dispatch and tracking software. This role requires a high degree of autonomy, problem‑solving ability, and a keen eye for detail. If you are passionate about logistics and excel at coordinating complex operations remotely, this is an excellent opportunity to join a forward‑thinking organization.

Key Responsibilities

• Coordinate and schedule the dispatch of vehicles and drivers for timely deliveries and pick‑ups.
• Monitor the real‑time location and status of all shipments using tracking software.
• Communicate effectively with drivers to provide instructions, updates, and support.
• Respond promptly to any logistical issues or emergencies, developing and implementing solutions.
• Manage and update dispatch logs, delivery records, and scheduling systems accurately.
• Liaise with clients, warehouses, and other stakeholders to ensure smooth operations.
• Optimize routes and delivery schedules to improve efficiency and reduce transit times.
• Handle customer inquiries regarding shipment status and delivery times.
• Ensure compliance with all company policies and transportation regulations.
• Prepare reports on dispatch operations, performance metrics, and efficiency improvements.

Requirements

• Proven experience as a Dispatcher, Logistics Coordinator, or similar role.
• Proficiency with dispatch software, GPS tracking systems, and other logistics technology.
• Excellent communication, organizational, and multitasking skills.
• Ability to work independently with minimal supervision in a remote setting.
• Strong problem‑solving and decision‑making capabilities.
• High school diploma or equivalent; further education in logistics or a related field is a plus.
• A dedicated home office setup with reliable internet connectivity.
• Flexibility to work varying shifts, including occasional evenings or weekends as needed.
• Strong understanding of transportation regulations and best practices.
• A proactive approach to identifying and resolving potential issues.

Benefits

• Competitive annual salary.
• Opportunity to work fully remotely from anywhere.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Access to cutting‑edge logistics technology and tools.
• Professional development and training in remote work best practices.
• Supportive remote team culture and regular virtual team meetings.