Remote Diagnostic Specialist - Automotive

Placements24; George; Remote; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Home office stipend

Health insurance

Paid time off

Remote work flexibility

Job summary

Placements24 is seeking a Remote Diagnostic Specialist to join our client’s George-based remote diagnostic center. In this fully remote role, you will analyze vehicle data, guide field technicians, and leverage telematics to resolve complex issues nationwide.

You will work with proprietary software and stay up-to-date with vehicle electronics, CAN bus, and engine management while collaborating with engineering and support teams.

Responsibilities

• Perform remote diagnostic analysis of vehicle systems using proprietary software and telematics data.
• Troubleshoot complex mechanical, electrical, and software-related issues from a distance.
• Communicate findings and provide detailed repair guidance to dealership technicians and service advisors.
• Document diagnostic procedures, findings, and resolutions meticulously in the knowledge base.
• Collaborate with engineering and support teams to identify recurring issues and propose solutions.
• Stay updated on new vehicle technologies and diagnostic techniques.

Job description

About the Role

Our client is establishing a cutting-edge remote diagnostic center and seeks a talented Remote Diagnostic Specialist to join their innovative team based in George . In this fully remote position, you will leverage advanced remote diagnostic tools and telematics to troubleshoot vehicle issues reported by customers and service centers nationwide. You will be crucial in identifying complex technical problems, providing clear and actionable solutions, and supporting field technicians through remote consultations. This role is ideal for an experienced automotive professional who excels at problem-solving and enjoys the flexibility of a remote work environment, contributing to a forward-thinking approach to automotive support.

Key Responsibilities

• Perform remote diagnostic analysis of vehicle systems using proprietary software and telematics data.
• Troubleshoot complex mechanical, electrical, and software-related issues from a distance.
• Communicate findings and provide detailed repair guidance to dealership technicians and service advisors.
• Document diagnostic procedures, findings, and resolutions meticulously in the knowledge base.
• Collaborate with engineering and support teams to identify recurring issues and propose solutions.
• Stay updated on new vehicle technologies and diagnostic techniques.

Requirements

• Minimum 5 years of experience as an Automotive Technician or Diagnostic Specialist.
• Strong proficiency in using vehicle diagnostic software and remote access tools.
• In-depth knowledge of modern vehicle electronic systems, CAN bus, and engine management.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data.
• Strong communication and interpersonal skills for effective remote collaboration.
• Must have a reliable high-speed internet connection and a dedicated home office setup.

Benefits

• Competitive salary package for a remote role.
• Comprehensive health, dental, and vision insurance benefits.
• Generous allowance for home office equipment and internet.
• Paid time off and opportunities for remote professional development.
• The flexibility to work from anywhere within South Africa .