Remote Customer Support Specialist

TalentPop App; Durban; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service solutions company in Durban is seeking passionate Customer Service Representatives for a remote role. You will manage customer inquiries via various channels, support orders and returns, and provide quality responses that reflect our standards. Ideal candidates have at least 1 year of customer service experience, and proficiency in English is essential. Join a collaborative team where your growth is valued and impactful contributions are recognized. Apply today!

Benefits

Annual performance-based increases

Paid time off

Health and dental insurance or a monthly health stipend

Holiday bonuses

Permanent work-from-home setup

Opportunities for career advancement

Qualifications

• At least 1 year of online/remote customer service experience.
• Experience with Gorgias, Zendesk, or Shopify is a plus.

Responsibilities

• Handle customer inquiries through email, phone, live chat, and social media.
• Support customers with orders, shipping, product details, and returns.
• Provide thoughtful, high-quality responses reflecting our service standards.

Skills

Proficiency in English (both written and verbal)

Excellent problem-solving skills

Adaptable and solutions-oriented mindset

Tools

Gorgias

Zendesk

Shopify

Job description

A leading customer service solutions company in Durban is seeking passionate Customer Service Representatives for a remote role. You will manage customer inquiries via various channels, support orders and returns, and provide quality responses that reflect our standards. Ideal candidates have at least 1 year of customer service experience, and proficiency in English is essential. Join a collaborative team where your growth is valued and impactful contributions are recognized. Apply today!