Remote Customer Support Specialist

Placements24; Bloemfontein; Remote; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits (medical aid, 1

Home office stipend

Job summary

Placements24 invites dedicated remote Customer Support Specialists to join our distributed team in South Africa. You will handle product inquiries, technical issues, and general support with a focus on exceptional service and proactive problem-solving.

Work remotely from anywhere in SA with alignment to Bloemfontein time zone for team collaboration. The role offers a competitive salary, benefits, and opportunities to grow within a remote-first company.

Qualifications

• Experience in customer support or a related role.
• Excellent written and verbal communication skills.
• Strong problem-solving and troubleshooting abilities.
• Familiarity with CRM software and helpdesk ticketing systems.
• Ability to work independently in a remote setting.
• Reliable internet connection and home office setup.
• Customer-focused and proactive in service.
• High school diploma or equivalent; further education a plus.

Responsibilities

• Provide timely and effective customer support via email, chat, and phone.
• Troubleshoot and resolve customer issues related to digital products and services.
• Educate customers on product features and best practices.
• Document customer interactions, issues, and resolutions in CRM.
• Collaborate with internal teams to resolve complex technical problems.
• Contribute to the knowledge base by creating and updating articles.
• Gather customer feedback to identify service and product improvements.
• Maintain a high level of customer satisfaction through professional interactions.

Skills

Customer support

CRM software

Troubleshooting

Communication

Remote work

Education

High school diploma

Tools

CRM systems

Helpdesk systems

Job description

About the Role

Our client, a dynamic digital solutions company, is seeking dedicated Remote Customer Support Specialists to join their growing, distributed team. This position is designed for individuals who are passionate about providing exceptional customer service and possess strong problem-solving skills. You will be the primary point of contact for customers, assisting them with product inquiries, technical issues, and general support needs. This role requires excellent communication abilities and the capacity to work autonomously in a remote environment. As a fully remote position, you can be based anywhere within South Africa, though alignment with the time zone of Bloemfontein, Free State is beneficial for team collaboration.

Key Responsibilities

• Provide timely and effective customer support via email, chat, and phone.
• Troubleshoot and resolve customer issues related to our client's digital products and services.
• Educate customers on product features and best practices to enhance their experience.
• Document customer interactions, issues, and resolutions accurately in our CRM system.
• Collaborate with internal teams to escape and resolve complex technical problems.
• Contribute to the knowledge base by creating and updating support articles.
• Gather customer feedback to identify areas for service and product improvement.
• Maintain a high level of customer satisfaction through professional and empathetic interactions.

Requirements

• Proven experience in customer support or a related customer-facing role.
• Excellent written and verbal communication skills.
• Strong problem-solving and troubleshooting abilities.
• Familiarity with CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a suitable home office setup are essential.
• Strong customer focus and a proactive approach to service.
• High school diploma or equivalent; further education or certifications are a plus.

Benefits

• This role offers a competitive salary and the significant benefit of being fully remote, allowing you to work from the comfort of your home.
• Our client provides a comprehensive benefits package, including medical aid and retirement fund contributions.
• You will receive a stipend for home office setup and ongoing internet costs.
• Opportunities for professional development and career advancement within a growing, remote-first company are abundant.
• Join a supportive and collaborative team that values work-life balance and invests in its employees' success, regardless of location.
• This position is a Yes remote role, based in the general time zone of Bloemfontein, Free State.