Remote Customer Support Specialist - Global Team

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work

Health benefits

Professional development

Remote-first culture

Learning resources

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join their globally distributed team in South Africa. You will handle inquiries via email, chat and social media, troubleshoot issues, and ensure customer satisfaction while upholding service standards.

The ideal candidate has proven remote support experience, excellent written and verbal communication, strong technical aptitude, and proficiency with CRM tools.

Qualifications

• Experience in a customer support or helpdesk role, preferably remote.
• Excellent written and verbal communication, detail-oriented.
• Strong technical aptitude and quick learning of software and systems.
• Proficient with CRM software and digital tools.
• Stable internet connection and suitable remote workspace.
• Based in or eligible to work remotely from Mossel Bay, Western Cape, ZA.

Responsibilities

• Provide timely and professional customer support via email, chat and social media.
• Assist customers with product inquiries, technical issues and general requests.
• Troubleshoot and resolve problems, documenting all interactions.
• Escalate complex issues to internal teams or senior staff.
• Maintain understanding of products and services to give accurate info.
• Contribute to knowledge base with solutions and FAQs.
• Identify opportunities to improve the customer experience.
• Collaborate with remote team members across regions.
• Adhere to SLAs and company support policies.
• Represent the company with a customer-centric approach.

Skills

Customer support

Communication skills

Technical aptitude

CRM proficiency

Self-motivated

Remote work capable

Independent work

Education

High school diploma or equivalent

College degree

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and highly motivated Remote Customer Support Specialist to join their globally distributed team. This is a fully remote position, offering the flexibility to work from anywhere within **South Africa**. You will be the primary point of contact for customers, providing exceptional support via digital channels. The ideal candidate is a proactive problem-solver with outstanding communication skills and a passion for delivering superior customer experiences. You will play a critical role in assisting customers with inquiries, troubleshooting issues, and ensuring their satisfaction with our client's innovative products and services. This role demands self-discipline, excellent time management, and a commitment to upholding our client's high standards of service excellence, irrespective of location. We föster a remote-first culture, emphasizing collaboration and support across all time zones.

Key Responsibilities

• Provide timely and professional customer support through email, chat, and social media platforms.
• Assist customers with product inquiries, technical issues, and general support requests.
• Troubleshoot and resolve customer problems efficiently, documenting all interactions.
• Escalate complex issues to appropriate internal teams or senior support staff.
• Maintain a deep understanding of our client's products and services to provide accurate information.
• Contribute to the knowledge base by documenting solutions and FAQs.
• Proactively identify opportunities to improve the customer experience.
• Collaborate effectively with remote team members across different regions.
• Adhere to service level agreements (SLAs) and company support policies.
• Represent the company brand with professionalism and a customer-centric approach.

Requirements

• Proven experience in a customer support or helpdesk role, preferably in a remote setting.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Proficiency in using CRM software and digital communication tools.
• Self-motivated, disciplined, and able to manage your own schedule effectively.
• Ability to work independently with minimal supervision.
• High school diploma or equivalent; a college degree is a plus.
• Access to a stable internet connection and a suitable remote workspace.
• Based in or legally able to work remotely from **Mossel Bay, Western Cape, ZA**, or anywhere in South Africa, with flexibility for occasional virtual team meetings.
• A positive and solution-oriented mindset.

Benefits

• Fully remote work opportunity with geographical flexibility within South Africa.
• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and training in a remote work context.
• Join a globally connected and supportive remote team.
• Be part of a company that champions remote work and work-life balance.
• Access to online learning platforms and resources.
• Contribute to a mission-driven organization from the comfort of your home.