Remote Customer Support Agent - Bloemfontein

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary and performancebonu

Laptop and software licenses provided

Health and wellness initiatives for远程

Generous paid time off

Job summary

Placements24 is seeking Remote Customer Support Agents to join a globally distributed team, focusing on Bloemfontein region clients. This fully remote role allows you to work from home anywhere in South Africa.

You will handle inquiries via email, chat, and phone, resolve software issues, guide users through features, and contribute to knowledge base creation. Ideal candidates are self-motivated with excellent communication, able to work independently in a remote setting, and comfortable

Qualifications

• High school diploma or equivalent.
• Minimum 1 year experience in a customer support or helpdesk role.
• Excellent communication and active listening skills.
• Proficiency in using customer support software and tools.

Responsibilities

• Deliver high-quality customer support via email, chat, and phone.
• Respond to customer inquiries in a timely, accurate, and professional manner.
• Troubleshoot and resolve customer issues related to software functionality and usage.
• Guide customers through product features and assist with onboarding.
• Document customer interactions and resolutions in the CRM system.

Skills

Customer support

CRM software

Communication skills

Remote work

Time management

Education

High school diploma

Tools

CRM systems

Helpdesk tools

Chat tools

Job description

About the Role

Our client, a leading international software provider, is looking for dedicated Remote Customer Support Agents to join their globally distributed team, with a focus on supporting clients in the Bloemfontein region and surrounding areas. This is a fully remote position, offering the flexibility to work from the comfort of your own home anywhere in South Africa. You will be the primary point of contact for customers, providing exceptional assistance via various communication channels to resolve inquiries, technical issues, and provide product support. We are seeking individuals who are self-motivated, possess excellent communication skills, and have a genuine passion for helping others. This role is critical in ensuring our clients receive outstanding support, contributing to their success and satisfaction with our client's innovative solutions. Being a remote-first company, we foster a culture of trust, collaboration, and continuous improvement among our distributed workforce.

Key Responsibilities

• Deliver high-quality customer support via email, chat, and phone.
• Respond to customer inquiries in a timely, accurate, and professional manner.
• Troubleshoot and resolve customer issues related to software functionality and usage.
• Guide customers through product features and assist with onboarding.
• Document customer interactions and resolutions in the CRM system.
• Identify recurring issues and provide feedback to the product development team.
• Maintain up-to-date knowledge of products, services, and support procedures.
• Contribute to the development of self-service resources, such as FAQs and knowledge base articles.
• Collaborate with remote team members to share best practices and improve service delivery.
• Adhere to service level agreements (SLAs) and quality standards.

Requirements

• High school diploma or equivalent; higher education is an advantage.
• Proven experience in a customer support or helpdesk role (minimum 1 year).
• Excellent communication and active listening skills.
• Proficiency in using customer support software and tools.
• Strong problem-solving skills and the ability to think critically.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated home workspace.
• Familiarity with CRM systems.
• Patient, empathetic, and customer-focused attitude.
• Must be legally authorized to work in South Africa.

Benefits

• Fully remote position offering ultimate flexibility.
• Competitive salary and potential for performance bonuses.
• Opportunities for professional growth and skill development.
• Company-provided laptop and necessary software licenses.
• Virtual team-building activities and social events.
• Access to online training resources and workshops.
• Health and wellness initiatives for remote employees.
• Generous paid time off.
• Be part of a global team with a strong local connection to Bloemfontein .
• Contribute to a company that values its remote workforce.