Remote Customer Service Lead – Port Elizabeth

Placements24; Gqeberha; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Fully remote work environment

Employee discounts on products

Professional development opportunities

Supportive team culture

Job summary

Placements24 is seeking a Customer Service Lead for Port Elizabeth markets. This remote-first role centers on leading a team of remote representatives, maintaining service excellence, and driving customer satisfaction.

You will train staff, develop service protocols, and analyze feedback to improve loyalty while aligning with the client’s brand values. The position emphasizes strong communication and problem-solving in a retail context.

Qualifications

• Minimum 3 years in customer service with team lead experience.
• Excellent verbal and written communication skills.
• Proven ability to develop and mentor staff, resolve conflicts, and improve service quality.

Responsibilities

• Lead and mentor a team of remote customer service representatives.
• Oversee daily customer service operations and ensure timely resolutions.
• Develop and implement customer service policies and procedures.
• Monitor performance metrics and identify improvement areas.
• Handle escalated issues with professionalism and efficiency.
• Analyze feedback and service data to drive improvements and loyalty.

Skills

Customer service leadership

Communication skills

Problem solving

CRM software

Remote work discipline

Retail knowledge

Education

Matric / High School

Tools

CRM software platforms

Ticketing systems

Job description

Placements24 is seeking a Customer Service Lead for Port Elizabeth markets. This remote-first role centers on leading a team of remote representatives, maintaining service excellence, and driving customer satisfaction.

You will train staff, develop service protocols, and analyze feedback to improve loyalty while aligning with the client’s brand values. The position emphasizes strong communication and problem-solving in a retail context.