Remote Customer Service Lead: Mentor & Optimize Team

Placements24

Soweto

Hybrid

ZAR 720,000 - 960,000

Full time

7 days ago

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Benefits offered by this job

Competitive salary

Fully remote work

Health, dental, and vision insurance

Professional development and training

Collaborative virtual team culture

Job summary

Placements24 is seeking a Remote Customer Service Lead to steer a distributed team from home, overseeing daily operations and driving high-quality service. You will mentor staff, implement improvements, and monitor KPIs to boost satisfaction and loyalty.

The role emphasizes strong leadership, clear communication, and problem-solving abilities, with a fully remote setup and opportunities for professional development within a supportive virtual culture.

Qualifications

Proven experience in a customer service leadership or supervisory role.
Demonstrated ability to manage and motivate a remote team effectively.
Excellent communication, interpersonal, and problem-solving skills.
Proficiency with customer service software, CRM systems, and remote collaboration tools.
Strong understanding of customer service best practices and KPIs.

Responsibilities

Lead, coach, and mentor a team of remote customer service representatives.
Oversee daily customer service operations, ensuring adherence to quality standards.
Develop and implement strategies to improve customer satisfaction and retention rates.
Monitor team performance, analyze metrics, and provide regular feedback.
Handle escalated customer issues and ensure timely and effective resolution.