Remote Courier Operations Coordinator

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Fully remote position

Health and wellness benefits

Access to modern dispatch and tracking

Job summary

Placements24 is seeking a diligent Remote Courier Services Coordinator to manage and optimize delivery operations across the Eastern Cape. This fully remote role requires strong organizational skills and the ability to coordinate a network of couriers and drivers from a home office.

You will dispatch, track shipments, resolve issues, and maintain high service standards for clients, using digital tools and clear communication with drivers and internal teams.

Qualifications

• Experience in courier services, dispatch, or logistics coordination is essential.
• Proficiency with delivery management software and GPS tracking systems.
• Excellent organizational and multitasking capabilities.
• Strong remote communication skills, both written and verbal.
• Ability to work independently and manage workload effectively from a remote location.
• Problem-solving aptitude and a customer-centric approach.

Responsibilities

• Coordinate and manage daily operations for a courier network, assigning deliveries to available drivers.
• Utilize tracking software to monitor shipment progress and provide real-time updates to customers and internal teams.
• Proactively identify and resolve delivery issues, such as delays, lost packages, or customer concerns.
• Communicate effectively with drivers, providing clear instructions and support throughout their routes.
• Maintain accurate logs of all deliveries, service exceptions, and customer feedback.
• Collaborate with the sales and customer support teams to ensure client satisfaction.

Skills

Courier experience

Dispatch coordination

Logistics coordination

Organizational skills

Remote communication

Problem-solving

Tools

Delivery management software

GPS tracking systems

Job description

Placements24 is seeking a diligent Remote Courier Services Coordinator to manage and optimize delivery operations across the Eastern Cape. This fully remote role requires strong organizational skills and the ability to coordinate a network of couriers and drivers from a home office.

You will dispatch, track shipments, resolve issues, and maintain high service standards for clients, using digital tools and clear communication with drivers and internal teams.