Remote Cloud Support Engineer - Incident Ownership & AI Tools

Jobgether SRL; South Africa; Remote; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Remote-first environment

Access to AI tools for troubleshooting

Professional development and learning

Job summary

Jobgether SRL seeks a Technical Support Engineer based in South Africa to own customer-impacting incidents from investigation to resolution in a cloud-commerce platform environment.

You will work with Linux administration, networking, databases, APIs, and cloud technologies, collaborating with developers, product teams, and account managers to resolve complex issues and improve the customer experience at scale.

Qualifications

• Bachelor's degree in CS, Eng, or related field; 3+ years in tech/support.
• Strong Linux sysadmin experience (CentOS/RHEL).
• Solid networking knowledge (TCP/IP, routing, subnets).
• SQL skills with PostgreSQL/MySQL/Oracle.
• Experience with REST/SOAP APIs; OAuth/SAML familiarity.
• Experience in web hosting environments.
• Excellent English communication; works with distributed teams.
• Remote-work capable with strong incident-management skills.
• Experience with Java, Python, or C++ is a plus.
• Kubernetes experience is advantageous.

Responsibilities

• Own technical support tickets end-to-end, investigate incidents, troubleshoot, identify root causes, deliver solutions.
• Provide clear guidance on product functionality, configuration, best practices, and processes.
• Diagnose complex issues using Linux, logs, monitoring, networking, databases, APIs, and cloud tools.
• Maintain timely, accurate customer updates per SLA and quality standards.
• Collaborate with developers, product teams, and account managers to resolve issues.
• Keep accurate ticket records with investigation steps and resolutions.
• Create and improve technical notes and knowledge-base articles.
• Stay current with platform and related technologies through training and self-learning.
• Contribute to operational projects to improve support efficiency and customer satisfaction.
• Explore AI tools to improve troubleshooting, automation, and docs.

Skills

Linux administration

Networking

SQL & Databases

APIs & Integrations

REST/SOAP/JSON/XML

OAuth / SAML

Web hosting

English communication

Incident management

Remote work

Java / Python / C++

Kubernetes

Education

Bachelor's degree in Computer Science

Tools

CentOS

RHEL

PostgreSQL

MySQL

Oracle

Docker

Kubernetes

Job description

Jobgether SRL seeks a Technical Support Engineer based in South Africa to own customer-impacting incidents from investigation to resolution in a cloud-commerce platform environment.

You will work with Linux administration, networking, databases, APIs, and cloud technologies, collaborating with developers, product teams, and account managers to resolve complex issues and improve the customer experience at scale.