Remote Clinical Compliance Coordinator

Exclusively Remote; Cape Town; Remote; ZAR 240,000 - 360,000; Full time

Job summary

Exclusively Remote seeks a Compliance Coordinator to oversee clinical documentation, monitor deadlines, and ensure clinicians follow procedures. The role involves reviewing daily session notes, BCBA supervision tracking, and insurance authorisation renewals, with full training provided on our systems.

You will communicate with clinicians and BCBAs, address recurring mistakes, and ensure timely completion of tasks within US business hours while operating remotely from South Africa.

Qualifications

• Exceptional attention to detail.
• Highly organised, structured, and methodical approach to work.
• Excellent written and verbal English communication skills.
• Strong administrative and time-management skills.
• Confident communicating with professionals and following up on outstanding tasks.
• Ability to identify errors and inconsistencies in written documentation.
• Proactive, persistent, and comfortable holding people accountable.
• Strong computer literacy and proficiency in spreadsheets.
• Ability to manage multiple deadlines and competing priorities.
• Professional, reliable, and able to work independently.

Responsibilities

• Review daily clinical session notes for errors, inconsistencies, missing information, and incomplete documentation.
• Identify mistakes and learn how to recognise and address common documentation issues.
• Communicate with clinicians to request corrections and ensure notes are amended appropriately.
• Track outstanding notes and ensure all documentation is completed by the end of each business day.
• Follow up with clinicians who submit incomplete documentation or miss deadlines.
• Identify recurring errors and elevate ongoing issues when necessary.
• Monitor BCBA supervision requirements to ensure supervision is taking place at the appropriate frequency and duration.
• Track completed and outstanding supervision activities.
• Follow up with BCBAs when supervision requirements or documentation are outstanding.
• Flag potential compliance issues and elevate concerns when necessary.
• Maintain an accurate tracking system for upcoming renewals.
• Notify BCBAs in advance when treatment plans need to be completed for authorization renewals.
• Follow up on outstanding treatment plans and ensure deadlines are met.
• Flag potential delays or issues before authorizations expire.
• Communicate professionally with clinicians and BCBAs regarding errors, outstanding documentation, and missed deadlines.
• Provide clear feedback and follow up until issues are resolved.
• Address recurring mistakes and delays respectfully but firmly.
• Maintain accurate records of outstanding tasks and follow-ups.
• Escalate persistent issues to management when necessary.
• Maintain accurate trackers and records of documentation, supervision requirements, and authorization deadlines.
• Monitor outstanding tasks and ensure timely completion.
• Identify recurring problems and help improve internal processes.
• Handle confidential clinical information responsibly.

Skills

Attention to detail

Organisation

English communication

Administrative skills

Time management

Accountability

Computer literacy

Multitasking

Independent work

Tools

Spreadsheets

Job description

Exclusively Remote seeks a Compliance Coordinator to oversee clinical documentation, monitor deadlines, and ensure clinicians follow procedures. The role involves reviewing daily session notes, BCBA supervision tracking, and insurance authorisation renewals, with full training provided on our systems.

You will communicate with clinicians and BCBAs, address recurring mistakes, and ensure timely completion of tasks within US business hours while operating remotely from South Africa.