Remote Claims Adjuster - Commercial Property

Placements24; Soweto; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Remote work

Professional development

Work from anywhere SA

Job summary

Placements24 seeks an experienced Commercial Property Claims Adjuster for a fully remote role supporting clients nationwide in South Africa. You will investigate losses, assess coverage, determine repair scopes, and negotiate settlements from a home office with strong emphasis on service levels and client satisfaction.

The ideal candidate has 5+ years in commercial property claims, deep policy knowledge, and excellent negotiation and communication skills to interact with policyholders, brokers,

Qualifications

• Minimum 5 years of experience adjusting commercial property insurance claims.
• Solid understanding of commercial property policies, construction types, and damage assessment.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent negotiation, communication, and interpersonal skills for remote client interactions.
• Proficiency with claims software and standard office tools.

Responsibilities

• Investigate and assess commercial property claims including fire, water damage, BI, and structural damage.
• Review policy wordings to determine coverage.
• Quantify loss and identify repair or replacement costs.
• Negotiate settlements with policyholders, their representatives, and contractors.
• Prepare detailed claims reports with findings, coverage positions and settlement recommendations.
• Maintain organized claim files and document communications.
• Communicate effectively with policyholders, brokers, contractors, engineers and others.
• Manage caseload remotely and adhere to service level agreements.
• Stay updated on industry practices, construction methods and regulatory requirements.
• Utilize digital claims management systems from a remote location.

Skills

5+ years property claims

Analytical skills

Problem-solving

Decision-making

Negotiation

Communication

Interpersonal skills

Education

Insurance adjusting certifications

Tools

Claims management software

Office productivity tools

Job description

About the Role

Our client, a respected national insurer with a focus on providing exceptional claims handling services, is seeking a diligent and experienced Commercial Property Claims Adjuster to join their fully remote team. This is an outstanding opportunity for a self-motivated professional to manage a portfolio of commercial property claims from their home office. You will be responsible for investigating the circumstances of loss or damage, assessing policy coverage, determining the scope of repairs or replacement, and negotiating fair settlements. As a remote-first role, this position offers unparalleled flexibility and autonomy, allowing you to contribute significantly to client satisfaction and operational efficiency across the nation. The ideal candidate will possess strong analytical skills and a thorough understanding of commercial property insurance.

Key Responsibilities

• Investigate and assess commercial property insurance claims, including fire, water damage, business interruption, and structural damage.
• Determine policy coverage by thoroughly reviewing policy wordings and related documentation.
• Quantify the extent of loss or damage and identify necessary repairs or replacement costs.
• Negotiate settlements with policyholders, their representatives, and contractors in a fair and timely manner.
• Prepare detailed and accurate claims reports, outlining findings, coverage positions, and settlement recommendations.
• Maintain comprehensive and organized claim files, ensuring all documentation and communications are recorded.
• Liaise effectively with policyholders, brokers, contractors, engineers, and other relevant parties throughout the claims process.
• Manage a caseload efficiently, prioritizing tasks and adhering to service level agreements in a remote work environment.
• Stay current with industry best practices, construction methods, and relevant legal and regulatory requirements.
• Utilize digital claims management systems and communication tools to manage claims effectively from a remote location.

Requirements

• A minimum of 5 years of experience specifically in adjusting commercial property insurance claims.
• Solid understanding of commercial property insurance policies, construction types, and damage assessment methodologies.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent negotiation, communication, and interpersonal abilities, critical for remote client interactions.
• Proficiency in claims management software and standard office productivity tools.
• Relevant professional qualifications or certifications in insurance adjusting are highly advantageous.
• Ability to work independently with minimal supervision and manage time effectively in a fully remote setting.
• Must possess a reliable internet connection and a dedicated, professional home office environment.
• Demonstrated commitment to ethical practices and professional integrity.
• Willingness to conduct on-site inspections when necessary, though the role is primarily remote.

Benefits

• Competitive salary package commensurate with experience and expertise.
• Potential for performance-based bonuses.
• The ultimate flexibility and autonomy of a fully remote, work-from-home position.
• Opportunities for professional development and specialized training in commercial property claims.
• Be part of a reputable insurance company known for its excellent claims service.
• Work from anywhere within **South Africa**, provided a stable internet connection is maintained.
• Direct involvement in resolving significant commercial property loss events.