Automotive Diagnostic Technician

Placements24; Noord-Kaap; Hybrid; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Training and certification support

Job summary

Placements24 is seeking a highly skilled Automotive Diagnostic Technician to join our remote technical support team. You will provide expert remote assistance to dealerships and repair shops, diagnosing complex vehicle issues and guiding technicians through repairs.

The role requires extensive diagnostic experience and proficiency with advanced software/hardware. Master certifications are desirable, and you will contribute to a culture of learning while working fully remotely.

Qualifications

• Extensive diagnostic experience in automotive technology.
• Master certifications desirable (ASE Master or equivalent).
• Proficiency with advanced diagnostic software and hardware.
• Strong troubleshooting, analytical and problem-solving skills.
• Excellent communication and ability to explain technical concepts clearly.

Responsibilities

• Provide remote technical support and diagnostic guidance to automotive repair technicians.
• Analyze vehicle diagnostic data and fault codes to determine root causes.
• Develop detailed repair procedures and troubleshooting guides for complex problems.
• Stay current with new vehicle technologies and diagnostic tools.
• Maintain accurate records of support interactions and resolutions.
• Collaborate with engineering teams to feedback common issues and suggest improvements.

Skills

Diagnostics expertise

Remote support

Analytical thinking

Troubleshooting

Communication

Education

ASE Master Certified

Tools

Advanced diagnostic software

Diagnostic hardware

Job description

About the Role

Our client is seeking a highly skilled Automotive Diagnostic Technician to join their remote technical support team. In this specialized role, you will provide expert remote assistance to dealerships and independent repair shops, troubleshooting complex vehicle diagnostic issues. You will leverage advanced diagnostic tools and your in-depth knowledge of automotive systems to guide technicians through intricate repair procedures. This position offers the opportunity to work from home while making a significant impact on vehicle repair quality and customer satisfaction across the network, contributing to a culture of continuous learning and problem-solving.

Key Responsibilities

• Provide remote technical support and diagnostic guidance to automotive repair technicians.
• Analyze vehicle diagnostic data and fault codes to determine root causes of issues.
• Develop detailed repair procedures and troubleshooting guides for complex problems.
• Stay current with new vehicle technologies, diagnostic tools, and repair techniques.
• Maintain accurate records of support interactions and resolutions.
• Collaborate with engineering teams to feedback common issues and suggest product improvements.

Requirements

• Extensive experience as an Automotive Technician, with a specialization in diagnostics.
• Master certifications (e.g., ASE Master Certified) are highly desirable.
• Proficiency with advanced automotive diagnostic software and hardware.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.

Benefits

• Competitive salary with performance incentives.
• Full remote work arrangement offering significant flexibility.
• Access to a wide range of diagnostic tools and technical resources.
• Opportunities for advanced training and certification support.
• A supportive remote team environment focused on technical excellence.