Remote Amazon Connect Solutions Lead
Sabio Group
Stand out for this role — generate a tailored resume and cover letter in about a minute.
Benefits offered by this job
Job summary
Sabio Group is seeking an Amazon Connect Solutions Consultant in Cape Town to design and implement cloud-based contact centre solutions using Amazon Connect and AWS. You will lead development workstreams, mentor teams, and ensure secure, scalable deployments across client projects.
You will collaborate with architects, analysts, operations teams and Sabio clients to translate business requirements into resilient contact centre applications, while driving continuous improvement and best-practice
Qualifications
- Extensive experience with Amazon Connect.
- Extensive experience with AWS services i.e. Lambda, CloudWatch, API Gateway, DynamoDB, IAM, S3.
- Extensive experience with contact center standards and systems.
- Strong understanding of CCaaS platforms and customer experience solutions.
- Extensive experience in consultative business transformation projects across customer Contact Centre solutions.
Responsibilities
- Design, build, and maintain Amazon Connect contact centre solutions.
- Create and manage contact flows, customer journeys, routing profiles, queues, and agent experiences.
- Develop inbound, outbound, callback, chatbot, webchat, email, and messaging solutions.
- Configure and support Contact Lens, Wisdom, Tasks, Cases, and Customer Profiles capabilities.
- Implement contact centre automation and self-service solutions.
- Develop integrations between Amazon Connect and enterprise systems including CRM platforms, Workforce Management and Knowledge Management.
- Implement CTI and screen-pop functionality where required.
- Develop intelligent routing and customer segmentation solutions and omnichannel engagement strategies.
- Apply AWS security best practices, IAM, and data protection standards.
- Troubleshoot, upgrade, and optimize applications; produce technical documentation.
Skills
Job description
Sabio Group is seeking an Amazon Connect Solutions Consultant in Cape Town to design and implement cloud-based contact centre solutions using Amazon Connect and AWS. You will lead development workstreams, mentor teams, and ensure secure, scalable deployments across client projects.
You will collaborate with architects, analysts, operations teams and Sabio clients to translate business requirements into resilient contact centre applications, while driving continuous improvement and best-practice
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
